Valeriia_Havrylenko_SaaSJet Atlassian Partner

Sure, delays suck. But what really wears people down isn’t the waiting it’s not knowing why they’re waiting, or what’s being done about it. Most teams aren’t lazy, they’re just stuck in reactive mode, too busy putting out fires to fix the leaky roof. But what if you could flip the script? Imagine knowing where bottlenecks…

Resolution Time is one of the most essential metrics in Agile and ITSM environments. It reflects how efficiently your team resolves issues a core factor in customer satisfaction, SLA compliance, and internal performance tracking. In this guide, you’ll learn: What Resolution Time is and why it matters Native ways to track…

Service Level Agreements (SLAs) are meant to bring clarity, trust, and predictability to delivery. In reality, many teams experience the opposite. SLAs feel arbitrary, are frequently missed, and often create tension between teams and stakeholders. Why does this happen? In most cases, SLAs are defined without a clear…

Jira is the backbone of work management for thousands of teams. It tracks issues, workflows, assignees, and progress remarkably well. But when teams try to move from task management to process analysis, many hit a wall. At first glance, Jira’s native time tracking seems sufficient. You can log work, see time spent, and…

Annual planning is one of the most challenging moments for any team. You’re expected to answer big questions: How much work can we realistically deliver next year? Where are our capacity limits? What slows us down and will it still slow us down in six months? Can we commit to roadmaps with confidence? Most teams try to…

Jira is one of the most powerful tools for managing software development and delivery. But when teams start asking deeper questions: Where exactly are we losing time? Why do bugs get stuck? How predictable is our delivery? Jira’s native reports often don’t go far enough. That’s where time-based dashboards come in. In this…

Bugs are a natural part of software development. But how teams track and resolve them can make the difference between smooth releases and frustrating delays. And knowing where your bugs are, how long they’ve been stuck, and what’s slowing your team down is critical. Let’s dive into how teams currently monitor bug…

If you’ve ever looked at your Jira board and thought: “Looks fine… right?” Only to discover later that half of your “In Progress” issues have been sitting untouched for 12 days - then yes, this article is for you. Managing Work in Progress (WIP) is one of the core practices of Agile and Kanban. But while the theory sounds…

If you’ve ever tried to understand why a task gets stuck, where your workflow slows down, or how long your team actually spends in each Jira status, then you already know why Time Metrics Tracker | Time Between Statuses exists. Teams install it for a simple reason:they want clarity: honest, measurable, workflow-level…

Do you want to monitor the last comment added to the issue? If you're a Jira user and it’s essential for you to get to know who and when has added the last comment, follow this short step-by-step guide. Step 1 Create a Custom Field Navigate to your Jira project settings. 2. Create a new custom field for and select…

Resolution time is one of the most important metrics in any agile, support, or operations workflow. It’s the heartbeat of your issue resolution process - from the moment a ticket is created until it’s finally resolved. But here’s the catch: native Jira doesn’t tell the whole story. So, what if you could get deeper,…

Jira is an incredibly flexible platform for managing workflows, but when it comes to analyzing how time is actually spent across those workflows, its native capabilities often fall short. Sure, you can track when someone logs hours—but that doesn’t tell you where work stalls, what phases are slowing you down, or how long…

Managing complex projects is like navigating a ship through unpredictable waters. You can have a strong plan, a talented crew, and cutting-edge tools, but without clear visibility into where time is spent, delivery can still go off course. In Jira, project progress often becomes buried under dozens (or hundreds) of tasks…

Procurement processes in large enterprises or government organizations are often buried under layers of complexity: multiple approvals, legal reviews, vendor negotiations, and internal dependencies. While Jira helps centralize tasks, it doesn’t always show where time is lost in your procurement workflow. But what if your…

If you’ve ever spent more time setting up a report than actually using it - we’ve got good news. The latest update to Time Metrics Tracker | Time Between Statuses introduces a small but powerful feature: Save and Load Report Views. Now, your most important Jira reports are just one click away. No more repeating filter…

“We spent more time preparing reports than discussing results.” Sound familiar? If your team is preparing Quarterly Business Review (QBR) data from Jira, chances are you're stuck in a tedious loop: exporting data, massaging spreadsheets, reapplying filters, and chasing down team leads for answers. All of that, before you…

Development isn’t slow by default - it’s blocked. Most delays in your Jira workflows aren’t due to lack of talent or effort. They’re hidden bottlenecks: silent blockers that go unnoticed until deadlines are missed, roadmaps slip, or burnout hits. This article shows how to uncover and fix these bottlenecks using Time…

Modern IT Service Management (ITSM) practices demand precision, speed, and accountability especially in government agencies and large enterprises. Delayed responses, poor communication, and unclear workflows all contribute to breached SLAs and growing support backlogs. To combat these challenges, IT teams are turning to…

In the world of public administration, non-governmental organizations (NGOs), and international development, grant management is often fraught with complexity, administrative bottlenecks, and delayed decisions. Every day of delay in a grant decision can stall critical initiatives from youth programs and medical aid to…

Introduction For enterprise and government users, data privacy, system integrity, and platform performance are non-negotiable. With increasing regulations like GDPR, CCPA, and ISO/IEC 27001 compliance requirements, organizations demand strict control over how apps interact with sensitive Jira data. That’s why Time Metrics…

In public sector workflows, time is more than money—it’s accountability.From road permit approvals to infrastructure project oversight, government agencies across Australia, Germany, and beyond are under pressure to operate efficiently, transparently, and in line with policy deadlines. To improve service delivery and…

Are you only measuring what's easy—or are you measuring what really matters? Whether you manage internal support or government contracts, performance tracking in Jira must go far beyond basic status changes. By aligning your Jira data with a complete metrics taxonomy—from operational tasks to strategic business…

Efficient support processes are the foundation of excellent service. Whether you're managing IT tickets, customer service inquiries, or internal help desk requests, understanding how long each step takes—and why—is essential. That’s where support process metrics come in. In this article, we’ll define the most important…

If you’re working in Jira and need to track SLA compliance, team KPIs or internal workflow goals. This article explains what SLAs, Goals, and KPIs mean in the context of Jira workflows, why they matter, and how you can start tracking them with clear, automated reports using the Time Metrics Tracker | Time Between…

In the banking sector, precision, compliance, and efficiency are non-negotiable. Whether you're processing loan applications, handling customer support requests, or conducting KYC and AML checks, every minute counts—and every delay can have a measurable impact on performance and customer satisfaction. Yet many teams still…

If you work in an agile team, you’ve likely heard the term Cycle Time thrown around. It’s a powerful KPI — but only if you know how to track it, visualize it, and act on it. One of the most effective (yet underused) tools for doing just that is the Scatter Plot. In this article, we’ll explain what Cycle Time really is, how…