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In the Customer Portal, customers can only see issues logged as Service Request issue type. How can users see ALL issue types? e.g. incidents, problems, change requests.

• Question
• jira

Hello! I would like to show the remaining time of a Sub-task in the sub-task list of a parent ticket. I have found out that in the advanced settings, you can add fields by editing th...

• Question
• cloud
• jira

I was wondering if there is a way to obtain a report of how much time each user is active or is using  the JIRA Platform?

• Question
• jira

hello! after upgrading from Confluence 3.4 to 6.5.1 via the documented upgrade path all seems to be working however when viewing pages the page is showing the full html source/markup instead of rende...

• Question
• confluence

JIRA is sending a 'Subscription' email with list of issues as per the assigned Filter, but the email shows 'Priority' value with only the arrow icon, for example in screenshot below, shows only the a...

• Question
• jira-software

Hi, I have assigned a close screen to a workflow and added the field 'Resolution' to this screen. When I go to close an issue, I see the 'Resolution' field but there are not options to choose from....

• Question
• jira

The table structure on the page is: Requirements Documentation    Contracts        Create Contract               Contract type 1 ...

• Question
• confluence

4 things about me (some of which might not matter): * longtime Bitbucket user * I change passwords on important accounts (inc BB, now therefore Atlassian) with period ~= 90 days * I webbrowse wi...

• Question
• atlassian-support
• bitbucket
• bitbucket-cloud
• login

We have enabled all of our customers through our Active Directory and do not want to allow the Service Desk agent to create customers. Is it possible to remove the Add Customer and Add Organization b...

• Question
• jira-service-desk

Hello   Can you please let me know the rest library that we should use for making rest calls and consuming JSON data. I need to make REST calls to Fisheye 4.4.1 and using python 2.7.6 Thanks...

• Question
• developer
• fisheye-crucible

I'm trying to prevent a workflow transition if a pull request was not made for an particular linked ticket.   Example: ABC-1234 ticket was created A branch was made that contains ABC-1234 s...

• Question
• jira
• workflow

Greetings, I'd like to do a JQL query to do the following, but can't see anything that stands out as meeting this need in the documentation.   Does such a thing exist - either in the nativ...

• Question
• jira

Whenever a push happen to any repository in the bitbucket server, the push details (repository name, project name, project description, commit message(JIRA issue id), user who pushed, date/time) need...

• Question
• bitbucket

Hello, We are considering using JIRA Cloud instead of JIRA Server, which we have right now. We just paid for TFS4JIRA add-on. About 6K. Can we transfer what we paid for the Server add-on to the Cl...

• Question
• app
• jira

Hoping someone else has seen this issue. I have a group of internal employees with 2 separate JIRA Service test instances that other internal employees email (using Office365) into. User we'll call ...

• Question
• jira-service-desk

What's new on community these days? You're about to find out! Thanks to @Tyler T once again for the release notes: New: We've added an "Explore" dropdown menu in our header ...

• Article
• community-release-notes
• feedback

Can issue types like bugs be merged (not linked). We have several similar bugs reported but want to merge them all under 1 key (all of them share the same root cause). How can this be achieved? Th...

• Question
• jira

Hello all,  I'm trying to look through all the JIRA tickets I have and narrow it down by:  30 day intervals created bugs over last 12 months by team    This is what I have ...

• Question
• jira

Hello! Reading the Atlassian Bitbucket article "Keeping forks synchronized" left me with more questions than answers so I wanted to leave feed back on the article to ask for some clarifications. Wh...

• Question
• bitbucket
• feedback

While I'm still quite new to the Atlassian team, my coworkers are already more than familiar with my puntastic/cringe-worthy sense of humor. So, for this Friday fun post, I'm giving it a rest (for on...

• Discussion
• friday-fun
• off-topic

• Question
• confluence
• database
• error

Hello, Can you please point me to the docs for JIra Cloud integration with Git and Salesforce as well as what measures taken to secure customer data in Jira Cloud environment. Thanks.

• Question
• cloud
• jira

I apologize if this has been asked before, I tried to look for something similar. I am curious to know if Jira supports the ability to have tickets that are "containers" of other tickets?  &nbs...

• Question
• jira

HI,   I wrote an internal integration between Jira Software and Workfront, it automatically creates tasks and issues within workfront and updates the time when logged via Jira Software. Single...

• Question
• agent
• api
• custom-field
• jira-service-desk
• webhook

Hello all, Clearly I have a valid license and an option to install the JSD software.Upon clicking the Install button, I receive this error. This is very frustrating when there is no human to contact...

• Question
• jira
• jira-service-desk