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How do I change the mention handle of a user. All threads I found seem to be outdated.

• Question
• jira

Hello,   I'm starting to use JIRA and, by the moment, developers are working properly with stories and bugs.   My doubt is regarding non-develop hours (meetings,etc...) If I choice the ...

• Question
• jira-software
• jira-software-server
• server

hello team i would like to excute this jql : request-channel-type = email but i found only to option for the issue type channel : portal / jira .   Why i do not find email as a request ...

• Question
• jira-service-desk

Hi, I am trying to tidy up our JIRA environment and have found many filters which have been created by a 'Former User'. I want to delete these, but do not get the option to delete in the '...' drop...

• Question
• jira

I am syncing my Trello Board with Google Calendar / GSuite - I use the link displayed in the power-up to create a calendar in Gsuite ("Add calendar by URL") - but the events are not being synced prop...

• Question
• calendar
• g-suite
• google-calendar
• sync
• trello

Hello, I've created 3 new fields and want the user to fill them as soon as he goes to a specific status.  The problem is that once he fills them they do not see them in the body. How do I han...

• Question
• cloud
• jira
• jira-cloud

Hello, I have Admin privileges on the system and I do not want the other users to update the Priority field. Can I block or hide this field from them? (That only me and another user can edit this ...

• Question
• cloud
• jira
• jira-cloud

We are working on a requirement to trigger a bamboo build plan from JIRA on an issue transition. We like to use CURL function via a scriptrunner plugin for this but we don't want to mention the bambo...

• Question
• atl-adm
• bamboo
• jira

I'm trying to build a report that I need to export to excel every week. The issue I am having is that all of our Reporters are coming out a bunch of numbers and letters when it exports to excel- exam...

• Discussion
• cloud
• jira
• jira-cloud

We use Jira Service Desk to allow our users to open tickets with our office.  Lately we've had a few tickets become inaccessible in our system.  When trying to open the ticket we get the fo...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

...ecure/RapidBoard.jspa?projectKey=MLOSR&useStoredSettings=true&rapidView=175 Line: 197 Column: 13 Exception: undefined missing jira/license-banner Resource: https://jira-prod.nfcu.net:8443/s/f...

• Question
• jira

hello team customer can create issue from customer portal but they cant view it in my requests .   What's the problem ,   Thank you   Regards  

• Question
• jira-service-desk

Hi all,      We have confluence application and the database installed on the same server for testing purpose. But would like to move the application to a newer server on prem - OS i...

• Question
• confluence
• confluence-server
• server

I want to delete an issue from JIRA (so, not hide it). I have site administrator role, another user has administrator role, but we both can not delete an issue. The command "Delete" is available, but...

• Question
• cloud
• jira
• jira-cloud

I am trying to setup a KB to deflect tickets from coming into Jira Service Desk that are basic troubleshoot articles that will deflect some minor tickets. I see that techs have the options to create ...

• Question
• jira-service-desk

Hi. We use the status page. Great tool. But we only have less than 300 subscribers. We promote it, but people do not subscribe. So for our Admin users, I would think about importing a list (9000) use...

• Question
• export
• import
• statuspage

Jira Service Desk (Server version) notifications are not sent to customers, at all.  I have Jira Service Desk and Jira Software.  When a Service Desk request is made via the portal, the onl...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm stumped on how to go about assigning alt text to an image that I want displayed as a thumbnail. I would expect the following bit of code to display the image as a thumbnail with the text defined ...

• Question
• cloud
• jira
• jira-cloud

Hello, I'm having increasingly common issues with build failures using Bitbucket Pipelines. While this used to happen only occasionally, it is now happening on nearly every build. The issue always ...

• Question
• atl-pipelines
• bitbucket
• bitbucket-cloud
• bitbucket-pipelines
• cloud

Hello! In our team, we are trying to figure out how many tickets have been in status "In Progress" for more than 3 weeks, but that are not necessarily "in progress" anymore. If my ideal ...

• Question
• jira
• jira-server
• jira-service-desk
• server

upgrade from 5.9 to 6.1, prompt shows I need to upgrade git first, which I think is on 2.10. This is on a Windows 2012R2 server I found the instructions on your site, but they mention only to choos...

• Question
• bitbucket

Hi, When calling certain pages we get a system error. This error reports duplicate users. Among other things, when I go into the administration of an space. e.g. /spaces/viewspacesummary.a...

• Question
• active-directory
• confluence
• confluence-server
• server

Error I receive: Something isn't letting us move [Issue nr] to Done. Ask your project administrator to check the workflow settings and transition conditions. Within the workflow I have checked ...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hi   I was wondering if I could an automatic rule in Trello that moves a card from one list to another when due date is passed. I already added the Butler extension, but I couldn't find this r...

• Question
• butler
• due-date
• trello

Hello community! For last year I was getting familiar with JIRA + Confluence at my company and I am strongly confident that this combo can be used in pour digital transformation program I am working...

• Question
• jira
• jira-server
• server