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What makes for the best ITSM software? According to Technology Advice, we need to take a number of features under consideration here. Importantly, the software we choose has to enable us to hand...

• Article
• atlassian-marketplace
• atlassian-support
• cloud
• itsm
• jira
• +6 more tags...

A number of our Jira issues include comments where the commenter used the (x), (!), (?), (i), and (/) icons within the body of the comment.  We would like to be able to build a filter to fi...

• Question
• cloud
• jira
• jira-cloud

hi, in our case we have in crowd two directories (Microsoft Active Directory). one directory sync userAccounts from Microsoft Active Directory (AD1) and one directory sync userAccounts from Micros...

• Question
• active-directory
• confluence
• confluence-server
• crowd
• jira
• +2 more tags...

My filter button, which I used to use on a daily basis, has suddenly disappeared from the menu. This hasn't happened to any of my coworkers who use the same board.  See below for a screenshot. ...

• Question
• filter
• trello

Hi everyone,   is it possible to limit branch pipeline build to only files included in last commit?    Thanks. Regards, Fabio

• Question
• bitbucket-pipelines
• bitbucket

Here's what I do. I have multiple different projects and each project has its own board. I want all these board to have the same settings though, except for the fact that the board are for their own ...

• Question
• jira-software

I see that a user was created and given access to groups they should not have been.  There are 5 people (other than myself) who have the ability to do this.  They all deny that they did it....

• Question
• confluence-cloud

How can you see who the owner is for a BitBucket account? How can you change their email address? The person who we think it currently goes to has left.

• Question
• bitbucket
• bitbucket-cloud
• cloud

Is there a way in service desk to hide the link "customers" from users? We see this as a security issue as we dont want agents to change anything there.

• Question
• jira
• jira-administration

Is there a way without manually setting filters to REMOVE a ticket from appearing on the Kanban board.  I see clearly how to add the ticket to a Kanban board, but not how to remove it.

• Question
• jira
• jira-software

Is there any way to get Last work log date ? I want to export it as excel so I need column name for LAST WORK LOG DATE 

• Question
• jira

We do not have a role for Board administrators.  If we create a role for Board Administrator do we also need to create a Board Administrators group in System Administration for Users or can...

• Question
• cloud
• jira
• jira-cloud

...omes to our knowledge base, see the public articles. Then he logs in and sees the other articles too. Question How did we can do this without using a Jira licence (analogue a service d...

• Question
• confluence-cloud

Hi, I try to use reverse proxy to access in my local jira. But i have a problem when i finish to integrate Jira with IIS (https://confluence.atlassian.com/adminjiraserver072/integrating-jira-applica...

• Question
• jira
• jira-administration

Hi, So it seems like you've integrated a Rich Text editor for new tickets. But the default create ticket form, uses a markup language when creating a new ticket. Not sure if this is the cause, but ...

• Question
• cloud
• jira
• jira-cloud

In the user guide: https://developer.atlassian.com/cloud/jira/software/rest/#api-rest-agile-1-0-board-boardId-sprint-get And on the picture as seen below, there is the field "total". I ma...

• Question
• jira
• rest-api
• sprint

Is it possible to send any new E-mail from Jira? (not only as response)

• Question
• jira

We are planning to stop using JIRA and migrate data/issues from JIRA to Trello. Is this possible?

• Question
• cloud
• jira
• jira-cloud

I work on a fast paced project and it's sometimes hard to keep track of all open issues at a Project Management level.  What I want is an Incident page similar to Decision log, that lists all o...

• Question
• confluence
• decision
• template

My dashboard keeps saying that there are no assigned issues to me, but I know that there are. I have a filter set with my assigned issues and that is still working.

• Question
• jira-service-desk

Hi I want customers to transition issues such as reply back with information or close the issue. However, when the customer clicks on the transition button from the portal nothing happens. When usin...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are getting an Error which we try to access our Confluence System Our Confluence is Hosted on our Local System and was working well before today.   When we try to access we are getting bel...

• Question
• confluence

We have a scenario where we need to find all the commits (merge commits) from a feature branch to release branch.

• Question
• sourcetree

Hi, I'd like to integrate my knowledge base in my support centre. Goal: to get my customers to first look at the knowledge base articles, before making a support ticket. Currently when customers lo...

• Question
• jira-service-desk

I use Jira Server Alerts in Slack through a webhook. I would like to see all changes (this works) but not the ones where I did the change:   Choosing assignee in JQL does not work, as...

• Question
• jira
• jira-server
• server
• slack