I am trying to update custom email password in JSD cloud. Within the project: Project settings, Email requests and I can view the email address as with the logs. However, the Edit and Di...
I am looking at a default view/filter that shows typical Issue information, such as ID, Status, CreateDate, UpdatedDate, ResolvedDate, etc. The Status always represents the current statu...
Hi everyone, I'm trying to work on a project on an external drive between mac and PC computers (and the Mac and PC versions of Sourcetree). On one OS (I think whichever originally pulled the repo) ev...
I created the team jsit months ago, but I never used it and probably I left it without deleting. Now as Bitbucket changed the teams concept to workspaces I'd like to use this name again but I ca...
Getting errors to connect to my accounts, both on github and bitbucket on sourcetree v2.7.6. I enter my credentials but don't log in instead I get the invalid redirect_uri errors htt...
I would like to add a custom field in the log work screen. Alternatively, I want the user (not customer) to populate a field everytime they work on a ticket. This field must be invisible to the cust...
We're trying to create an Azure DevOps pipeline to build our Bitbucket repository, but it fails to reach it. Azure only accepts HTTPS URLs. So, we're able to create a connection, but when we run the ...
We're trying to automate our onboarding tasks using JSD. Most tasks are dealt with by internal service desk agents. There are a handful of tasks that need to be performed by external (i.e. non IT) p...
So I help run an internal help desk for a call center and we use Jira service desk as a way for our employees to send in tickets to our IT department. We have only been using this service for a littl...
I only see settings to make me a watcher on a particular issue. I want to be a watcher on a project so I get email notifications every time someone else on the project adds an issue.
For the last few days I am no longer able to mention my coworker in tickets she has already responded to. What could be the issue?
I'm currently building out a Trello board, and I want to re-generate an item on a checklist each week that a card is present in a particular column. My board has three lists: To Do, Doing, Done. For ...
See above.
is it possible to export the email log in jira service desk cloud?
There is a few different ways to edit issue For example: - ssue edit screen - bulk edit - edit during state transition Is there any chance to find out all posible ways from documen...
Overall JIRA is a pretty great product. However there are some things that don't make sense. For example, if I'm editing a ticket that is part of a project and I click the Sprint dropdown for example...
...eturn any records. What am I doing wrong here? Is it true that the "waiting for approval" state is correlated with the "MY_PENDING_APPROVAL" and "APPROVER" request ownership? Thanks!
Hello, I have been searching for a while to determine how BitBucket archives repositories. I have found that something was implemented around version 5.1 (we are on 6.6). But I can't seem to find an...
Hello, Does anyone know if it is possible to limit a Jira Issue to have only ONE Fix Version? This would prevent users from adding multiple Fix Version(s) to an issue. I am on a Jira Server v8.2.2....
Hi, I uploaded documents to the portal in PDF format based on what i uploaded on my Confluence page. Opening PDF documents was working for my clients via the portal for ...
I am looking for a solution to send ticket details to an external team using their own ticket solution to support Tier 1 issues for our company. I have created some makeshift automation rules that so...
Can I change the color of the states in a JIRA next generation project?
Scenario: Issue cloned from one project to another for work to be carried out on it. When closing the cloned issue I want to have something like a post function update the original issue wi...
Hey there, When I go to type the "//" sequence, it only adds "//mm-dd-yyy". It doesn't actually put in the numbers of the date. Is there a way to change this or am I doing something wr...
We have set the permissions for attachments, but when a ticket is submitted via email the attachments do not get added. Any suggestions?
| Subject | Author | Posted |
|---|---|---|
| 15m ago | ||
| 16m ago | ||
| 26m ago | ||
| 49m ago | ||
| an hour ago |