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At the moment, when a customer receives an email from jira, if the action that cause the email to be sent was from an agent doing an update on the ticket, the customer gets an email from "Agent Name ...

• Question
• cloud
• jira-service-desk

per https://confluence.atlassian.com/enterprise/openid-connect-for-atlassian-data-center-applications-987142159.html I am trying to setup an AWS ALB and Okta SSO integration.   In Ji...

• Question
• cloud
• jira-software

The button just seems to be missing. Am I missing something?

• Question
• cloud
• jira-software

Hello everyone, I'm trying to set up pipelines for a FastAPI boilerplate that I am working on. What I have so far failed and I can't figure out why.  Here's what I have: `bitbucket-pipelines.ym...

• Question
• bitbucket
• bitbucket-cloud
• bitbucket-pipelines
• cloud

So, I have a board called Projeto. In this board I have my macro projects and I have some checklists items with dates (i pay for business trello) and I want to view my cards and checklist items in a ...

• Question
• trello

My Jira admin sent me a invite to edit service desk IT Tickets. Upon clicking on email creating a name and password I was greeted by a empty system dashboard. Clicking on projects shows nothing as we...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I wanted to use a smaller font for table cells, and because we are not able to change font size, I used the Heading 6 format for all the cells. I wanted the contents even smaller than the Heading 6 f...

• Question
• cloud
• confluence

Planning to integrate bitbucket cloud with the Jira software hosted on -prem behind a firewall using the below document https://confluence.atlassian.com/bitbucket/connect-bitbucket-cloud-to-jira-ser...

• Question
• bitbucket
• bitbucket-cloud
• cloud
• jira-server

I find myself in this scenario:  I need to check whether current assignee = component lead during a specific transition.  If my current assignee = component lead, then take some actions (...

• Question
• cloud
• assignee
• automation
• component
• jira-service-desk
• +1 more tag...

Hello, The lists on my boards contain some checklists that I have titled "prep." I need to create a board button that will either copy each of these checklists and place them into one card on a new ...

• Question
• trello

I need to create a filter for activities finished late (compared to a targetEnd). Please, can anyone help me?   ----------------------   Preciso criar um filtro de atividades finaliza...

• Question
• cloud
• jira-software

Hi. I'd like to create a Test in an issue type Bug (in the same way we're able to create a Test in an issue type Story). Is it possible?

• Question
• jira
• jira-server
• server

I have a where where each cell has JSON response using using JSON and table transformer macro. While I upload the page, it takes time as each response try to process at same time.    Is t...

• Question
• cloud
• confluence
• confluence-cloud
• json
• table-transformer
• +1 more tag...

Hello,   is there a known problem using Google Chrome with Jira? The reason I'm asking is, I was trying to complete my profile and always got the message "Can't update xxx right now. Please t...

• Question
• cloud
• jira-software

I have someone attempting to load their stories and tasks using the CSV Importer. They are Admins on their own board. Do they need Admin authority to entire company instance in order to run the impor...

• Question
• cloud
• jira-software

As we continue to assess our current Accounting processes to ensure we are set up for future growth, one thing that has caused recent challenges is related to employees working from different states....

• Question
• jira-software

Hi, we're unable to access to the site. On every page says: "This is a restricted space." Could you provide us more details on what is wrong? Thanks -Edgar Torres

• Question
• cloud
• confluence

Do you know if there is a power up that allows me to customize a canvas? I give you this example of the Business Model Canvas. I need the same but in such a way that I can design the canvas in my own...

• Question
• canvas
• trello

We use Program Increments.  Across teams we use a Fix version for reporting across teams.  Can I create sub Fixversion and have Stories in both.  The idea is to get release notes by su...

• Question
• cloud
• jira-software

Afternoon, I have a strange issue.  We have a single customer that cannot be assigned as a reporter.  This customer can email our servicedesk and it will make a issue for them as a reporter...

• Question
• cloud
• jira-service-desk

Everytime we receive a new issue from our clients, we do not receive any notifications in our emails, for that reason we need to check constantly ir our panel in order to see if there any new.  ...

• Question
• cloud
• jira-service-desk

I was given full Site Admin Access but when I try to go to Configure Permission in User Management I still get a big warning saying I cannot access here and need to request it from my administrator. ...

• Question
• administration
• cloud
• jira-software
• user-management

When trying to implement a simple rule an error like this in the print appears. Any idea how to solve it? I tried change everything in the automation rule, but the error continues. Create issue ...

• Question
• automation
• cloud
• jira
• jira-software

I installed JavaScript Charts for Jira Cloud and when looking in "Manage your apps" it's listed. How do I get to the next step to start using it?   Thanks, Leo

• Question
• chart
• cloud
• javascript
• jira-software

I'd like to be able to notify a Slack channel: - if a ticket is created and after 3 hours, has no assignee or no comment from a specific group (IT).  - if a ticket has not had a comment from s...

• Question
• automation
• cloud
• jira-software