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The Knowledge Base UI in Jira Service Desk cloud has recently (11/5/2020) been updated and allows multiple KBs to be linked to your service desk project. Before the change, I had a number of categor...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How do I import a PFX certificate to the storage? I tried to disable Https and make a certificate on nginx, but I am redirected from 8090 to 8443 for some reason constantly and the site does not ope...

• Question
• confluence
• confluence-server
• server

At the moment, we're running Jira, Confluence and Service Desk as self-hosted server products. Each of them syncs to our LDAP infrastructure, which holds account information for internal and external...

• Question
• cloud
• identity-manager

Hi All, I have a situation: Our team pick Jira issues from multiple projects (5-6) on the basis on a Fix Version field. We pick issues with a certain value in Fix Version and work on them. But the p...

• Question
• jira-software
• jira-software-server
• server

I have set up my automation and its all the way to where I have to tell the system what I want to do.  I want that when the status of the issue = ABC the due date field's value is removed/clear...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello Everyone, i have jira software and jira service desk both are installed in  seperated location(url) and each one has its own database.   now i just asking can i have single account...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

...heck = true; }else { check = false; } } } issueLinkManager.getOutwardLinks(issue.getId()).each { issueLink -> MutableIssue linkIssue = issueLink.getDestinationObject() as MutableIssue i...

• Question
• jira
• jira-server
• server

We observe that a user has left the organisation, and hence have removed him from Jira, what will happen to the license, can we re use it for a new member in team? Also, can we again restore the use...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, I got few questions regarding Service Desk. 1. Is there any chance to re-send feedback request to the 'reporter' once ticket was closed. Currently there is an email generated by Service Desk to...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello everyone. I would like to thanks in advance to all the people that will read this question, even more those who will help me. I'm trying to improve the workflow on my team. We're using J...

• Question
• automation
• cloud
• jira-software
• jira-software-cloud

i keep getting this persistent error trying to log into my ipad app,  despite being able to log in successfully via browser and desktop apps.   I am not using a browser and my ipad date/ti...

• Question
• trello

Hi wanted to check 1) I've copied and pasted a protocol (to make a new updated version) do the table of contents links automatically transfer across with the links or do I need to take any further a...

• Question
• cloud
• confluence
• confluence-cloud

We recently updated our Confluence server installation to 7.8.1. Since the upgrade we have noticed the blog post list in the space sidebar no longer shows the posts in the expected order, i.e. most r...

• Question
• confluence
• confluence-server
• server

Unable to render {include} The included page could not be found.   In our service desk portal, we want to show our knowledge base to our customers however when a customer wants to view a ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I just updated a workflow. Specifically I changed the Category of four Statuses from "In Progress" to "Done". These edits are now live. When I view my workflow, the categories are correct. I have con...

• Question
• cloud
• jira-software
• jira-software-cloud

Has anyone implemented MFA (we use DUO) where you can bypass MFA for service desk portal customers, but have it triggered for Jira Users only?

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Unable to change Test case status. Option at the top is greyed out. Need support.

• Question
• cloud
• jira-software
• jira-software-cloud

I want to create a Dashboard Gadget that displayed Stories based on the date/date range they were moved into working status. Right now I can only figure out how to display based on Created Date.

• Question
• cloud
• jira-software
• jira-software-cloud

  Hi, if i export a confluence page to pdf, sadly the tabs/spaces are missing in code block. Any idea how to fix this? Steps to reproduce: - Add confluence site, add some content and a code...

• Question
• confluence
• confluence-server
• server

Hi. Could you please help me with following question: I have some Custom fields (type of these fields: Number Field) to specify Estimation by role (dev,ba, qa).  I want to set up Aut...

• Question
• automation
• cloud
• jira-core-cloud

Hi All!!!   today I have some questions. We have a team that is using Sugar.  They do not want to create issues in Sugar and then in Jira (as separate actions) Her may questions: 1. I...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi,   I know this is a long shot here, but i;m trying. Is there a way via Rest Api to  Get Comments and Attachments from a project and specific issue type and delete them if they are olde...

• Question
• jira
• jira-server
• server

Hello, I've created a new page with the "Attachments" macro. I've been able to upload one file. Since then, it is not possible to add some more attachments as .gdoc documents. I have tried to star...

• Question
• cloud
• confluence
• confluence-cloud

I inherited this setup so I'm not 100% sure if's right. Basically the company I'm working with set up Kanban boards for each person to do tasks against their objectives. The documentation I have says...

• Question
• board
• cloud
• jira-software
• jira-software-cloud

Hi, We are using the Jira macro to pull through a filtered list of epics and their metadata.  Yesterday (Wed 04 Nov) this was working fine and we could see the values in each othe fields. Toda...

• Question
• cloud
• confluence
• confluence-cloud
• jira-cloud
• macro