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One of our User is willing to get following stats in dashboard   I am trying to create a dash board where I can see the time logged by each user during a sprint.   e.g: The total time l...

• Question
• jira
• jira-software
• jira-software-server
• server

Can we push alert to opsgenie when the issue status is changed only? not when it is created. Also using new automation I cannot send alert to Opsgenie even when the issue is created. If sending ale...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are setting up a scrum project to manage a financial management system upgrade. Is there a way to set a template that can be used for future upgrades without having to re-establish the epics, sto...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi all,   I want to create a field "Region" which could either be APAC, EMEA or AMER. The field will be auto populated based on the support email address that the client uses. Example: If c...

• Question
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   How can I remove an user with " Org. & Site Admin " access ?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everybody, I would like to prevent the possibility, for some users, to create some kind of issues but let them to create sub-task only. Is it possible to config the permissions in order to obtain...

• Question
• jira
• jira-server
• server

If there is an organisation that has a free jira plan (max 10 users), can they give access to extra external people to follow, watch and reply in topics/tasks, when they have already added 10 of thei...

• Question
• new-to-jira

Hi I am absolutely new to Jira and Service Desk; we are not an IT or Software company but a small independent finance broker. A recent change in regulations has required us to look for a solution to...

• Question
• cloud
• customer
• jira-service-desk
• jira-service-desk-cloud
• sla

Hi, I am trying to find a solution on the below: I split the issue, but I want to auto add the watcher from the original ticket to new one created. -- please note only for this specific issue, i not...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, Anyone know how to achieve the requirement below using script runner? Thanks. We have a custom field named Use Case (multiselect field) and we should only able to select the values which are p...

• Question
• adaptavist
• server

Hi, Anyone know how to achieve the requirement below? Thanks. We have a custom field named Use Case (multiselect field) and we should only able to select the values which are present in the issue ...

• Question
• jira-software
• jira-software-server
• scriptrunner
• server

Hi,    After creating an internal reference in my markdown file I have an URL like https://url/markdown.md/#section When being in the markdown file I can access to this link in the table...

• Question
• bitbucket
• bitbucket-server
• server

I have created a web item in the jira view issue page ,the web item automatically create a jira project , the webitem doesnot work in the project issue page it works in the view issue page <web-r...

• Question
• jira-software
• jira-software-server
• server

Hi, For our JIRA cloud account, the current Organization Administrator is leaving the company by the middle of November. I would like to know the process to make other person Organization Administr...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi How does the JSD email request handler determines whether a new ticket should be created or an existing ticket should be updated?   I see that a couple of times, an existing ticket of a cu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello, Wanted to praise the work done on providing the, tips from burnout survivors artical. Its so common. I am a burnout survivor, and it has taken me a few years to finally fully overcome all the...

• Discussion
• feedback-forum

Hi, I got 1 user that's unable to receive my Jira ticket reply. I've checked with MS 365 (their email hosting) and they have confirmed nothing is blocked. I'm not sure what's the issue. sharul

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

If a 'Sev 1' is identified as duplicate of another issue with a lower severity, will marking the issue as duplicate raise the severity of that other issue, like it is handled in Bugzilla. Sorry if t...

• Question
• jira-core
• jira-core-server
• server

As much as Atlassian Access enables you to use SSO(Single sign on), Atlassian Access is not an SSO neither is it an Active Directory. Atlassian Access basically gives your Atlassian Cloud sites the a...

• Article
• atlassian-guard
• cloud
• confluence
• identity-manager
• jira

Use Case Based on Custom field value the approval has to go to specific groups.   For example – Zone-1 user requests should go to Zone 1 approvers.  Zone-2 user requests should go to Zo...

• Discussion
• cloud
• jira
• jira-cloud

Usually, when we are checking jira issue, we need to download the attached files. (test sample file, movies, documents and so on.). and these files was stacked in the download folder we dedicated. I...

• Question
• cloud
• jira-software
• jira-software-cloud

Hello,  I'm trying to setup an automation that will copy values from Target Start and Target End to a linked issue. I have the automation set up and can get the cloned issue updating, but ...

• Question
• jira
• jira-software
• jira-software-server
• server

Hi,  Is there a way to send e-mail notification to specific role when story end date is passed? (i.e- send to Engineer lead and QE lead whenever story due date is passed..) Thank you!

• Question
• jira
• jira-server
• server

When we click on the picture nothing happens. I believe this a simple update to make and it would be great if we had this option!

• Question
• trello

HI   I would be very grateful if you could answer my questions.  I have added the description in Custom Field. As shown in the picture (name:Custom Field),The description do not di...

• Discussion
• jira
• usa