I have a Knowledge base set up on Confluence that I used for a JSM project. I am now trying to also use it in a CSM project, but it is not displaying correctly.
The Confluence space is set up with Categories that I group the Knowledge base articles in for ease of display.
My CSM page is connected, reads those articles in fine for the AI chat, but when I try to display the articles as "Resource Tiles", it only brings across the category page as an article, but not items in the categories, so nothng usefull appears. I have tried adding Folders in the Confluence site- but those don't appear at all.
How can I display those as articles dynamically on the CSM Support website? IS there another view vs Resource tiles?
I have checked the permissions and that is not the issue.
Rovo help is mostly useless because it keeps trying to give me in on JSM vs CSM.
