E-mail notification to specific project roles when issue date passed

[okenett]

Hi, 

Is there a way to send e-mail notification to specific role when story end date is passed?

(i.e- send to Engineer lead and QE lead whenever story due date is passed..)

Thank you!

[Walter Buggenhout]

Hi @okenett,

I think filter subscriptions are a potential fit for that. It's not 100%, but I guess you should be able to work it out:

Given you want to trigger the notification based on date related information, you could create a filter in the lines of this:

Project = XX and Resolution = Unresolved and due < StartOfDay 

This would show all issues in project XX which are still open and have a due date before the start of the current day.

Save it as a filter and from Details create a filter subscription. It has settings like this:

In the example above, we would be sending out a digest email once per day at 1 AM. It would list all open issues until the end of the previous day. Which is - I guess - what you need.

One more note: in the example you see Personal subscription for Recipients. That would be the way to set things up if at an individual level. In other words: your engineer lead and QE lead would have to subscribe to the filter themselves in order to receive the email.

Unfortunately, subscription based on a role would not work. If you - however - have a user group in your system with those people in it, you could use that as well to create a group subscription.

A final benefit of this approach is that you could also share the results of this filter on a Jira Dashboard, using a Filter Results Gadget. That makes the information visible to all users right from within Jira in real time.