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Hi, We need to import a spreadsheet to create issues and if the issues exist then update ... Is there a way we can achive this by the vanilla options provided on Jira Service Desk?   What I ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi everyone,  My team and I only receive incoming requests via email. Customers only receive replies via email.  One thing that we have noticed, is that when out reply email has a hyperli...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Has anyone seen this happen? My version history disappeared for all files in a file list on one space - other spaces do not seem to be impacted. 

• Question
• confluence
• confluence-server
• file-list
• server

I create a junit.xml file, which is recognized by the system, as indicated by the failed tests. But the "Tests" Tab shows nothing. My guess is that the generated XML is not parsed correctly...

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• bitbucket-pipelines
• cloud
• report
• test

Hello all! I don't even know if this is a thing (and my time as an Atlassian admin hasn't led me to believe it is), but does anyone here know of individuals or companies specializing in UX/UI design...

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• confluence
• design
• featured-groups
• refined-wiki
• template
• +1 more tag...

Time logging in Jira is used for time reporting to clients, contractors, and so on.  Presently, Jira users can modify their time logs in the past. Hence, they may log certain time, a report wil...

• Discussion
• cloud
• jira
• jira-cloud

..." }, { "key": "SERVICE", "value": "specific-service-name", }] WAIT: 'true' CUSTOM_PIPELINE_NAME: 'update-pipeline.yml' D...

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• bitbucket
• bitbucket-cloud
• cloud

Hello,   I'm using Free Trello and I have a question_Is there any free option to generate an automated report about cards and be sent to my e-mail?   Thank you for your response in adva...

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• trello

My team has been expanding the scope of our use of jira and are hoping we could create a second row on our kanban board for a specific set of statuses.  I have not been able to find an option to...

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• cloud
• jira
• jira-software
• jira-software-cloud

Hello, I am trying to color code our Jira cards to change colors based on the dates they are asking for. They are wanting to use the colors as warning indicators for due dates.  So this is what...

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• jira-core
• jira-core-server
• server

Hi,   I am using the free version of Trello, now I'm planning to upgrade it to Business Class and I have some questions? 1) My colleagues and I (5members) are using two different boards. If I...

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• trello

Hello, I'm using Free Trello now, I need to upgrade it to a Business Class. Does it automatically mean that the power-ups (that were not free for Free Trello) will be available for free or do I have...

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• power-up
• trello

Hi! Is there any way to change the status colors in my backlog? It would be very helpful for visualizing the backlog especially. I'd like to be able to do this in both next gen and classic if possib...

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• cloud
• jira-software
• jira-software-cloud

I created a new project and attempted to adjust the workflow, not realizing that it was basically the Software Simplified Workflow Scheme, but specifically for that project.   When I...

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• cloud
• jira-software
• jira-software-cloud

I have a complicated spreasheet that may require staff members to search across the whole spreadsheet not just search tabs individually. I have set the spreadsheet up as an Elements Spreadsheet on a ...

• Question
• cloud
• confluence
• confluence-cloud
• spreadsheet

In my current support portal, when the user creates a new request, she only has a few blanks to fill in: What can we help you with? What do you need? Tell us more Share with   Are these th...

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• cloud
• jira-service-desk
• jira-service-desk-cloud

I am currently using the AIO Connector for JIRA to Power BI. I am trying to find a direct connection between Groups and Users within JIRA in order to work on some metrics. Is there a common link betw...

• Question
• cloud
• jira
• jira-cloud

I'd like to be able to suppress notifications for sub-task creation, editing, or otherwise from a specific project role. Scenario I'm trying to create. "Project Watchers" get email notifications of ...

• Question
• cloud
• jira-cloud
• jira-software
• jira-software-cloud

Hi, I visited the "Manage Apps" page today to check something, and I noticed a pending upgrade for the app "SSO for Atlassian Data Centre".   However, I noticed that the verison it is pro...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How in the world do you get the Ace Seeker badge. I've click on this on the front page exactly 3.2 gazillion times ... give or take a gazillion.  

• Discussion
• closedgroups

I'm working with a team subscribed to Jira Cloud.  They leverage an API which inserts Tasks from the project plan.  This API has failed with an unknown cause and our troubleshooting involve...

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• api
• cloud
• import
• jira-cloud
• jira-software
• +1 more tag...

I have a field at the child level called 'Actual Points'.  This same field exists at the Parent Level.  Can I sum all the values at the Child level to the Parent? Example, Child 1 = 10 p...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi all, Some members of the team in Opsgenie are not able to open the alert link. They all have admin permission in this team. Could you please suggest what can be the root cause?  Here is t...

• Question
• cloud
• opsgenie

Is it possible to set different values in a cascading field by depending on request type? I have script runner.  regards, Marcela

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Good Afternoon, I am trying to define a cron job for a specified time window for a filter notification as follows: 0 0/15 15-16 ? * MON-FRI From what I understand this should only run from 3pm to ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud