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Hello, i use Jira Service Desk in the free version and am the only aggent, with two users so far In the customer management area, both persons are also displayed to me, but when I click on the resp...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello Team,   We have configured Bitbucket server in our data center installed in CentOS 7. We are facing issues in bitbucket service which stops often automatically.  Need your assistanc...

• Question
• bitbucket
• bitbucket-server
• server

I am trying to use Jira to create implementation Epics for each customer with the same steps in the process.  I created a template customer and tried to clone it.  While the name saved, non...

• Question
• cloud
• jira-software
• jira-software-cloud

Are you a Migrations MVP?! (or looking to become one?) At Atlassian, we’re investing in our cloud platform and the tools your teams need to make the move. At the same time, we’re hearing more and m...

• Article
• badge-challenge

I am using the HR Service Desk. An exiting employee has a resignation date and a termination date. I have a couple of questions: Where can I find the JQL fields so I know which ones to use? How do...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello there! Could you please help me in creating the report form for my team? We started using Kanban not long ago and do not track time or execution period, but I need to be able to create the fol...

• Question
• jira-software

I only have the same permissions as "Viewer". This means I can not (including but not limited to)  assign issues to people, or reply to the customer. I can however still do things such as inte...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I utilize 3 Boards to track my leads, appointments and clients.  A CRMBLE card is automatically created from a Google Sheet and comes into Board # 1 as a lead, if we book a sales call that card ...

• Question
• crmble
• trello

Competitor tools offer a way to Start a Review within a pull/merge request. This means that I can merrily comment away, edit those comments, maybe delete some as my understanding of the code grows, a...

• Question
• bitbucket
• bitbucket-server
• pull-request
• server

The email address linked to my JIRA account was accidently deactivated and has since been reactivated but I am not receiving any email notifications for any of my JIRA work.  I've reached out to...

• Question
• cloud
• jira-software
• jira-software-cloud

I am using the next gen JIRA project. Our process requires multiple individuals to have a a part in the process be it a technical review, a QA assignee, or the assigned developer. I have added a new ...

• Question
• cloud
• jira-software
• jira-software-cloud

I've tried to set up a new account for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails? My e...

• Question
• bitbucket
• bitbucket-server
• email
• server

Is there a way to make it so customers can tag users in the customer portal like agents can in the agent portal?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi! Bitbucket cloud user here. I have a suspicion that one of my app passwords have leaked. The first thing I did was to revoke the password. Now I want to try and figure out whether any read actions...

• Question
• bitbucket
• bitbucket-cloud
• cloud
• log
• password
• +1 more tag...

I've been looking around the settings but can't seem to find why this is happening. In any project I have, whenever I move a task back to the Backlog (regardless of the current status) the Start Date...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi, I'm having a problem with sending emails to JIRA and having them turn in to tickets. The problem is that some accounts can send email and have tickets created and other addresses can't.   ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Were are running Jira Service Desk 4.1.4. The text in the CSAT is aligned differently than how it seems to appear in other CSATs with the same content I located using a Google image search. Since th...

• Question
• customer-satisfaction
• jira-service-desk
• jira-service-desk-server
• server

Hi everyone, i'm a new admin in Jira Service Desk, i can assign tickets to me and two others admins. I want to assign a ticket to another person, this person need a licence to receive and resolve ti...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Sometimes I'm modifying a ticket and don't want to send notifications of every change to its watchers, assignee, etc. Is there any way to enable an option like this, perhaps only for certain user ro...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi All, We have configured the email to create issue in JIRA through Incoming mail and mail handler. But the issues created mail do not displays all the custom  fields as configured in projects...

• Question
• jira
• jira-server
• server

Hi folks, we have an extensive project documentation in Confluence which has grown over time. Hence the information needs to be restructured - to accomplish this, I would like to export the content ...

• Question
• confluence
• confluence-server
• server

Hi, I use the beta "road map" on classic jira project. My Kanban filter is really simple (only on the "Project") I don't have sub filter rules, don't hide olds issues. When my epic pass to the st...

• Question
• advanced-roadmaps
• cloud

We are migrating JIRA and Confluence to GCP. Both JIRA and Confluence applications will be running on separate Google cloud compute engine VM instances. Also, we are planning to use Cloud SQL manage...

• Question
• confluence
• google
• jira-software
• jira-software-server
• server

From time to  time you add more items to a checklist - what happens to the cards that already have the checklist will it be updated with the new item(s)? 

• Question
• trello

I would like to create a workspace for each Business Unit of my company. I signed up for the standard plan but only the account workspace shows the correct billing plan with the credit card num...

• Question
• bitbucket
• bitbucket-cloud
• cloud