Opsgenie

*Updated 5/11/20. We've added a Deployment API which allows you to investigate deployments in Opsgenie from the deployment tool of your choice, read on below for more details about the new API. De...

• Article
• incident-management
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Question
• amazon
• opsgenie

Hi. We setup notification from Amazon SNS to https endpoint in Opsgenie. Alert contains a specific hostname like host-001-host.name. Please advise how we can setup aliases for auto-closing alerts aft...

• Question
• opsgenie
• amazon
• configuration
• integration

We have been using OpsGenie now for about a month and it works great. I have had all of our on-call engineers install the mobile app on their devices, but it looks like there is an option in the clou...

• Question
• mobile
• opsgenie

Hi there! Is everyone psyched for Remote Summit 2020? I know I am.  This year for the Summit Scavenger hunt I ordered a very special piece of surprise swag to send each participant who qualif...

• Article
• opsgenie
• summit-badge-challenge-2020

Hi, Can I manage Team Action Policies with API? This feature is much need for Infra as code approach we follow to configure Opsgenie. I could see Policy only to configure Alerts and Notifications i...

• Question
• opsgenie

With Opsgenie's Incoming Call routing system, is the number provided reachable globally? Can someone from Saudi Arabia call the US-based Opsgenie Incoming Call number? 

• Question
• opsgenie

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

• Article
• opsgenie

I'm using the Solarwinds integration, but alerts are defaulting to P3 since severity in solarwinds does not match priority in Opsgenie.  The Mapped priority Value documentation is a little vague...

• Question
• opsgenie

OpsGenie offers several Azure integrations, but Support have confirmed there is not one fro Azuer DevOps. Has anyone in the community tried this? https://status.dev.azure.com/

• Question
• azure-devops
• opsgenie

I would like to be able to trigger alerts when a new item is posted in an RSS feed

• Question
• opsgenie
• rss

Our company heavily uses Jira and Confluence, and now we're evaluating OpsGenie. Managing all our users in one place is a crucial requirement in all this. We already have an organization and site t...

• Question
• opsgenie

Hello,       I am working on setting up a team action to send MMS notifications using Twilio.  I have configured the action channel for the Twilio REST endpoint, and have configu...

• Question
• opsgenie
• rest

I want to make sure that positive control is maintained on alerts after acknowledgement.  Too many times I'm unable to tell if a play has been executed against an alert or it's the case that the...

• Question
• opsgenie

What permissions / role do I need to perform global edits?  My account has Admin role attached, but I can't edit another user's full name.  I've also tried being an owner, but no luck.&nbsp...

• Question
• opsgenie

I have recently integrated opsgenie to Jira integration to get the tickets for alerts in opsgenie. But the issue is there is a lot of noise since there are same alerts again and again and similarly t...

• Question
• duplicate
• jira
• opsgenie

This list was inspired by some recent chats that I've had with newer Opsgenie customers. Sometimes people get stuck doing something a certain way, or are forcing solutions to work together because of...

• Article
• best-practice
• incident-management
• opsgenie

When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been...

• Question
• chat
• opsgenie

Hey, I have configured the JIRA and Opsgenie integration. But when it tries to create an issue it returns a 400 from JIRA, any ideas? Could not send [createIssue] action to JiraServiceDesk [JiraServ...

• Question
• integration
• jira
• jira-service-desk
• opsgenie

Hi,    Is there any solution to make Opsgenie send a full report about On-call statistics?  I have managed to send the sum of the reported hours, but we need a detailed report for p...

• Question
• opsgenie

For sending custom fields to JIRA we need to use OEC, I don't want to use OEC. So I want to create a JIRA ticket from my logging platform Azure (which is sending alert to Opsgenie)but at the same ti...

• Question
• opsgenie

I have the Opsgenie to Jira Service Desk integration configured and working to where when an alert is created in Opsgenie, it will create a ticket in JSD.   The last piece of this I need to wo...

• Question
• jira-service-desk-cloud
• opsgenie

Is it possible in Opsgenie to make global notification rules? That is to force workflow for every user (first sms, few minutes after voice call etc.)

• Question
• opsgenie

Hi ,  I have Zendesk integrated with OpsGenie. When a critical issue is created in Zendesk, Alert is been triggered. This works like a charm .  What I want to do is, when L1 agent trigger...

• Question
• opsgenie

This may be a simple answer but every time I try to make a API alert call i get the following error(below). Im pretty sure the JSON syntax is correct as I run it on JSONLint.com and see no errors &n...

• Question
• opsgenie