Opsgenie

We are currentlyy in the process of deciding if we are going to use Opsgenie standalone or Opsgenie which is integrated in JSM.   The main reason that we are comparing the two is because the s...

• Question
• jira-service-management
• opsgenie

I cannot download, delete and make other changes on the files in scratch, and the job status is always CG after I have cancelled the job for a long time.

• Question

I saw this question here ( https://community.atlassian.com/t5/Opsgenie-questions/How-do-I-match-JSM-to-Opsgenie-priority-level/qaq-p/1583386?utm_source=dm&utm_medium=unpaid-social&utm_ca...

• Question
• opsgenie

We have Jira Service Management (JSM) premium which provides integration to OpsGenie. Unfortunately, the alerts created in OpsGenie by all have the message of: [issueKye] Incident raised  &nbsp...

• Question
• opsgenie

We are using Dynatrace API to send Alerts to OpsGenie. Alerting works, but seems we are unable to auto close when DT alert is resolved. Any recommendations how to enable, auto closing based on DT res...

• Question
• opsgenie

Hi all, I'm planning a schedule for a team which wants to receive alerts during business hours, but not during off-hours and weekends. Does it make a difference whether I only create a business-h...

• Question
• opsgenie
• schedule

Hi,    we want to use the feature, to create a Jira ticket, when a phone call will appear in our Opsgenie. I found the option in the new Integration Jira Service Management Cloud, but the...

• Question
• jira-service-management-cloud
• opsgenie

Hello, we currently integrated a Jira project with Opsgenie. So far the integrations works fine however we would like to do the following if possible: Automate incident closure once the associated ...

• Question
• automation
• integration
• jira
• opsgenie

I am attempting to set up OpsGenie with JSM for the first time. Currently, when a ticket (of particular conditions) is created in JSM, an alert is created in OpsGenie. Now, I created on-call rotation...

• Question
• opsgenie

Hi,  Im trying to set alert with notifications after specific issue is created. After several hours i have managed to get automatically created alert but the notification is not sent. This is ...

• Question
• opsgenie

We’re excited to announce the launch of new Jira Software and Jira Service Management integrations for Opsgenie! These new integrations are available today in your Opsgenie integrations library, or...

• Article
• jira-service-management
• jira-software
• opsgenie

I have a primary rotation...and one team member in it...I am not sure how to add a different person to the next week...and then next..etc....I have all members defined for on call roation...it keeps ...

• Question
• opsgenie

Hi, The opsgenie-lamp cli tool has output which is very hard to use for automation. For example the output below would require a lot of parsing to become usable: % lamp getIncidentList --query "...

• Question
• automation
• bash
• opsgenie
• output
• shell

Hi guys!   I have a custom field called _tier, which can have the state tier[1-4]. We would like this to map to P[1-4] in the nagios integration, but cannot figure out how this is done via&nbs...

• Question
• nagios
• opsgenie

Hi All, We are testing Opsgenie  with SolarWinds API integration. In SolarWinds, we setup general alert template to cover all node status. For example, we use node down alert to detect all no...

• Question
• opsgenie

We have an integration set up between opsgenie and MS Teams (using the V2 integration type). Forwarding to teams has been setup and has been tested to work correctly.   However we would prefer...

• Question
• integration
• ms-teams
• opsgenie

This article[1] talks about the possibility to integrate OpsGenie with webhooks. It says we can go to https://app.opsgenie.com/settings/integration/add/Webhook in order to set up the webhook. H...

• Question
• opsgenie

We are using OpsGenie to call out to our on-call staff who use Zoom Phone.  The problem is the OpsGenie message starts before the call is actually picked up.  So when you answer, you are al...

• Question
• opsgenie

Our team is Not receiving alerts for Medium or High tickets from OpsGenie during our night call rotation. The alerts come through just fine during the specified day call rotation M-F 8a -5p. But...

• Question
• opsgenie

Hello team, My company recently bought this Atlassian product but we are not sure if we can solve and issue that we are experiencing with our actual tool. A cluster is sending alerts to our monitor...

• Question
• jira
• opsgenie

I understand that OpsGenie generates Analytics using 3rd Party, but sometimes the presentation that 3rd Party offers isn't fruitful.   We're looking for an option if the processed analytics da...

• Question
• opsgenie

As a customer, I want to have priority mapping between Opsgenie and Jira Service Management (JSM). When alerts are created in Opsgenie with a particular priority, I want the corresponding tickets to ...

• Question
• opsgenie

Is there any way to auto-refresh the Alert listing aside from using a browser plugin or doing it manually?

• Question
• opsgenie

Has anyone been able to configure Cisco Meraki webhooks to get Meraki alerts into Opsgenie?  Meraki does have the ability but I'm not sure how to configure Opsgenie to receive them.   Tha...

• Question
• opsgenie

Hey guys, I hope everyone is safe and sound. I am trying to integrate Opsgenie with WhatsApp, however, the WhatsApp API requests authentication and in the integration vi API of Opsgenie does not ha...

• Question
• opsgenie
• whatsapp