Opsgenie

I'm new to OpsGenie. I've been asked to go through incidents with completed post mortem and determine if there are tickets within the postmortem for future work. Like fixing the larger problem even t...

• Question
• cloud
• opsgenie

i have an existing user license based on US region- now i want to use the same license for EU region based application. is it possible?

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• cloud
• opsgenie

I want an incoming alert to trigger an automation script - python or powershell - to handle further actions. Do I have to install OEC to achieve this or are there tools already available in Opsgenie...

• Question
• automation
• cloud
• opsgenie

Can I migrate alerts to Jira, open tickets for them, and migrate only the critical alerts and not all that occur?

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• cloud
• opsgenie

In the Opsgenie API documentation page for services (https://docs.opsgenie.com/docs/service-api), there doesn't seem to be an API endpoint to Get/Create/Delete service relationships. I'm trying to au...

• Question
• opsgenie

One of my coworkers is trying to authenticate into his Opsgenie app on his pixel 5a running lineage and when he does, he gets an error, "Webpage not available at" (url of opsgenieauth) "could not be ...

• Question
• cloud
• opsgenie

I would like to set the Executive Summary in a Post Mortem via the API. I am using Python. There is an API function for it, but unfortunately there is no curl example. Usually with a curl example I c...

• Question
• api
• cloud
• opsgenie
• post-mortem

Hello Can you please tell me if there is a link between JSM Incident issue type and opsgenie Incident. Thanks Abe

• Question
• opsgenie

Hello All   If all I have to do is respond to customer tickets from the alerts I get in opsgenie. What will be the reason to create Incidents in opsgenie? Thanks Abe

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• opsgenie

How can I send a separate alert to each member of a team? I don't want one of them acknowledging it and it to stop alerting the other team members. Or one of them to close it and it stop alerting the...

• Question
• cloud
• opsgenie

Hi All   When I create a ticket in customer portal with request type underlying issue type as Incident, and in Jira I assign the ticket to a agent with opsgenie account, agent will get an aler...

• Question
• opsgenie

Hi, I am brand new to Jira and the community. I have recently installed the standard cloud version of Service Management in the hope of setting up an IT Service Management project. This is the only ...

• Question
• cloud
• opsgenie

Are Stakeholder Users able to receive phone calls from Opsgenie? Or do they have to be a responder to receive phone calls. On the documentation it says the only difference is the responders receive a...

• Question
• cloud
• opsgenie

How to retrieve an integration that has been deleted from ops-genie integrations. Do we have a way to retrieve the integration?

• Question
• cloud
• opsgenie

Hello, How can i download a report from where I can determinate with ease which agent worked how many hours and when as long as i created a team schedule with 3x agents for e.g. Right Now I am usin...

• Question
• cloud
• opsgenie
• schedule

I am trying to trigger an opsgenie alert when a Sentry Error Threshold alert happens. I cannot see this in the options in the Sentry Alert configuration to send to OpsGenie Any pointers much apprec...

• Question
• cloud
• opsgenie

I would like to add other responders when the priority of the alert change to higher.

• Question
• cloud
• opsgenie

I would like to find the post-mortem associated with an incident via the API, but I cannot find the post-mortem reference in the the Incident itself. There is an incident in the post-mortem API, b...

• Question
• api
• cloud
• incident
• opsgenie
• post-mortem

Hi!   Our current flow for some of our AWS alerts is Eventbridge Rule -> SNS -> OpsGenie. Through AWS EventBridge Rule, we can only access the 'Message' field in SNS. When we populate th...

• Question
• aws
• cloud
• json
• opsgenie

I am looking to make the IT rota public, hence looking to integrate the rota with share point which can be made public inside the org. Has someone done this, and can you please share how you did it ?

• Question
• opsgenie

Hi, could someone please describe how the overage pricing for API requests works?  For example the Essentials plan offers 1000x number of users API requests.  If we exceeded this limit will...

• Question
• cloud
• opsgenie

Hi! I'm having an issue with Opsgenie on Android. When an incident happens and an alert is created, my phone starts ringing. This is expected. However, if I acknowledge the alert in the web interf...

• Question
• cloud
• opsgenie

Dear OpsGenie community, We would like to ask if it is possible to record calls that are coming in via the ‘call integration'? We’ve looked through the documentation, but were only able to find text...

• Question
• cloud
• opsgenie

Dear OpsGenie community, We would like to ask if it is possible to enable the dial menu for specific users in the “incoming call” integration? People outside of the company that call the number shou...

• Question
• cloud
• opsgenie

Hi,   We have tried the ICC feature in Opsgenie and it works pretty good. We are now looking into saving the video recording for post-morten analyses.   Does Opsgenie offer the option ...

• Question
• incident
• opsgenie
• video