Opsgenie

Has anyone had to do this before? We need to link a team with a different name in ops genie to a team in service now so we can segment who is in that group. We want the same functionality as normal t...

• cloud
• opsgenie
• servicenow

Hi I would like my team to be on-call, in rotation, from Monday 9AM until Wednesday 12PM, with the new on-caller starting Wednesday 12PM until Friday 4PM. I don't believe this can be done currently...

• cloud
• opsgenie

With the introduction of the shared Team construct to Jira (already added to Atlas, Compass, Confluence) has anyone seen any plans around extending this to include Opsgenie? (reference to the article...

• opsgenie

I have an integration with Zabbix setup, and I have already modified the integration, so it matches the P1-P5 schema using our Zabbix priority (so disaster is P1, high P2, warning P3, etc, etc). This...

• opsgenie

Hi In our extra properties we have an ID, SYS_ID I want to use a policy to state that when an alert comes in, extract that extra property value and add it to a URL so the user can click on it eg ...

• opsgenie

Hello! Is there an option for Incoming Call Routing to keep trying forever, verse sending to voicemail or hanging up? For instance, if our escalation plan has 7 people, we want only those on-call...

• cloud
• opsgenie

I'd like to have some kind of facility for people to create either of these in Opsgenie. I see there's the e-mail integration which will always work, but it's a bit bare. The Slack integration only...

• cloud
• opsgenie

I see that the integration by default makes it easy to send alerts to teams in Opsgenie. I think that's not entirely correct since Opsgenie has the concept of a Service. It's much cleaner to send a ...

• cloud
• opsgenie

We have Opsgenie and have setup Slack integration with it. We want users from another org in the channel to be able to use this. Will users connected via Slack Connect be able to use the Opsgenie int...

• cloud
• opsgenie

Hi all, We have configured an Opsgenie/Jira integration which has been working seamlessly. In the last couple of weeks we have noticed that a couple of alerts were 'ignored' by Opsgenie so the team...

• cloud
• opsgenie

Hello, Is there a way to use cURL to add a variable as an attachment to an alert using the Alert API in OpsGenie? The documentation shows how to do this using a file on the filesystem, but I a...

• cloud
• opsgenie

This OEC GitHub issue oec #52  was resolved saying a public issues tracker in Jira was available, but I can't find it anywhere. Since the code hasn't been updated in years I was hoping to find o...

• opsgenie

Hi, I want to get reminded of a scheduled on call a week before. I also want to have the scheduled on call in my Google Calendar. With the notification settings, I can only set a notification max. ...

• cloud
• opsgenie

I've been trying to create an integration between Opsgenie and Jira Service management, that whenever we receive an alert from our monitoring system in Opsgenie (which is currently working, Zabbix 6....

• jira-service-desk
• opsgenie

I'd wouldn't like to receive an alert when I set up a forwarding rule to my user. The reason why, We do know when we are doing this and maybe it is really early when we set this. This can generate a ...

• cloud
• opsgenie

Hi, i have a problem when i want to show the selected value of my multiple select custom field in opsgenie. first, i've already set the endpoint to get the value of multiple select  and it r...

• opsgenie
• cloud
• jira
• jira-cloud
• multi-select

Hi team, we use Prometheus-->Alertmanager-->Opsgenie-->MSTeams for our alerts. I simply want to remove the alert-field "source" within the Prometheus-integration for not having too muc...

• opsgenie
• prometheus

I have so much customers. And  I need to differentiate my clients on the "Subject" field. Can you give me away?

• opsgenie

Does anyone in the community utilize OpsGenie as a replacement for Informacast or Siren alerts? Is this tool suited for these types of custom mass communications?

• cloud
• opsgenie

I'm beginning to implement OpsGenie for our Major INC processes and have noticed that all alerts being cataloged in OpsGenie are showing as P3 rather than matching what is provided in ServiceNow. I b...

• cloud
• opsgenie

Hi Team,   How can I map only certain alerts to Atlassian Statuspage? We do not want to map all alerts to Atlassian Statuspage. Our wishlist is that when certain alerts with defined tags a...

• cloud
• opsgenie

Is there a way to filter in the search only alerts that were actually escalated ?

• cloud
• opsgenie

I've created a rotation for my team, and set a time interval - Mon-Sat, 8am to 8pm. However, Opsgenie is still sending alerts to my team members that are created outside of this time interval.???? ...

• cloud
• opsgenie

Hi, We are trying to send a notification to the next person on call to let them know when their on-call schedule starts. Is there anywhere we can configure the text of the notification that is sent...

• cloud
• opsgenie

Hi Atlassian team,   My question is about the Alert filter functionality. I want to know how to do it by using Alert Filter -> Alert Actions to filter alarms when it is just created. I know...

• cloud
• opsgenie
• slack