Jira

This question is in reference to Atlassian Documentation: Setting up service desk users Hi, How do you set up different levels of support roles (i.e. level 1 support, level 2 support, etc.) and the...

• Question
• jira
• jira-service-desk
• sla

I have created a QA assignee field in JIRA , but i don't get email notification when someone assigns the ticket to the QA assignee filed. How to enable the email notification.?

• Question
• jira-administration

Can we suppress email from being sent to the user who initiated the a change.  For example: If i create/edit an issue, dont send me an email about even though I want to know when other issues a...

• Question
• jira
• jira-administration
• jira-core

Hi there, I am able to read all groups from JIRA via the REST API. Is there any way that I can also read the nested groups for each via REST? Best regards, George

• Question
• jira
• jira-administration
• jira-core

How to build customer portal with 3 levels of services? As it designed in Atlassian: Untitled.png

• Question
• documentation
• jira
• jira-service-desk

Our customers all have accounts in JIRA via LDAP connection but do not have JIRA licenses. They can log into the customer portal and submit issues and comment on them. We also want them to be able t...

• Question
• jira
• jira-service-desk

How can I add a workflow transition condition to make sure a role has a user assigned, which add on or plugin is required for this?  I need to make Assignee field mandatory but in condition I a...

• Question
• jira
• jira-core

• Question
• jira
• jira-core
• scriptrunner

What comparable packages are available to Extension (aka Service Pack for JSD) or Dynamic forms for cloud

• Question
• cloud
• jira
• jira-cloud
• jira-core

Here is my filter: (project = ABC AND issuetype = "QA Release" AND (resolved >= startOfWeek() OR resolved is EMPTY)) OR (project = DEF AND issuetype = "QA Release" AND (resolved >= startOf...

• Question
• jira
• jira-administration
• jira-software

Can we automate email notifications based on the value selected in a custom field by our customer within Service Desk?

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Can Service Desk handle multibrand portals so our different groups of customers can log into a different portal or use a different email to initiate a ticket?

• Question
• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

i am using the live plan in portfolio 2.0 and it works great so far. I have also configured the hierarchy and created new level for "Initiative", tied to a new issuetype called "Initiative". I am now...

• Question
• advanced-roadmaps
• jira
• jira-administration
• jira-software

A new developer on my team asked me for my JIRA URL so they could login. Where do I find this? is it some sort of sub do main  

• Question
• cloud
• jira
• jira-cloud
• jira-core

• Question
• jira
• jira-core

how can I make a list that opens from cascade element of another cascading list at the screen? I want to see list2 (info1, info2, info3) in field2, if in field1 user has selected field "info" from l...

• Question
• jira
• jira-administration
• jira-core

According to the Behaviours documentation, one should be able to retrieve the ID of the parent issue of a sub-task in an initialiser script like this: FormField parent = getFieldById("parentIssueId"...

• Question
• behaviours
• jira
• scriptrunner

Probably a rather basic question...but I'm just digging into using Jira. Is there an easy way to connect issues to components, or is it manual once issues are created?

• Question
• jira
• jira-administration
• jira-core

Usually, Using DVCS links we can integrate the GITHUB org and JIRA. But if we want to see commits in JIRA issues, Do we need to configure anything separately form JIRA project to GITHUB? If yes...

• Question
• git
• github
• jira
• jira-core

Hi guys I've gotten my hands on a test installation of the new Portfolio 2.0 - exciting stuff! Among other things I'm happy to see that the synchronization now supports issue ranking. I've experim...

• Question
• advanced-roadmaps
• structure

Hi Everyone. I have a little issue while creating a screen in jira , I didn't make certain field required but on the screen it is reflecting required . Can you help me out of this . I tried all possi...

• Question
• jira-administration

We recently imported a project from an older tracking tool to JIRA and converted some of the issues into Epics.  All epics show up on the backlog regardless of their state, so I need to mark all...

• Question
• jira
• jira-software

I can't see any release notes referencing this but it seems that none of our users have the ability to export the results of a query in a CSV anymore (and it's only happened in the past week). &nbsp...

• Question
• cloud
• csv
• export
• jira
• jira-cloud
• +1 more tag...

Hi, Background: We have a cloud installation with 25 users and 5 projects, working without issues Issues: Issue 1 path: We created a user yesterday let say "A" We created a new project "pA" an...

• Question
• cloud
• jira
• jira-software
• jira-software-cloud

Hi there, I've configured an automation rule, that should enable customers to reopen closed tickets when the add a comment. Unfortunately the tickets are now also reopened, if an service desk agent...

• Question
• jira
• jira-service-desk