Jira

Hi everyone, We are using Jira to track bugs in our company for several years now and lately we evaluated Jira Service Desk to add technical support on existing Jira for our users. The evaluation p...

• Question
• jira
• jira-service-desk

ERROR MESSAGE: Project import will show a message saying: "JIRA did not find a project with key 'XXX'(project key) to import your issues into. Please create a project with key 'XXX' that contains co...

• Question
• jira

We have a team which monitors our production system after releasing a newer software version.  I am looking to create a dashboard where I can see the monitoring results across the release v...

• Question
• dashboard
• jira
• monitor

I’m administrator for project but I cannot even assign tasks? see screenshots https://www.evernote.com/l/AAlkUF_D0vBLgrXtrNGedBgzeFt8moLOtGI

• Question
• jira

Hi, In our company, we have licensed 7.3.1 in production. Some of the existing custom fields are not showing up in the admin customfields section and field configurations. Although, we can see them...

• Question
• custom-field
• field-configuration
• jira

Hi All,   I'm handling the JIRA administrator role in the company, I need your answers on below question. Please kindly reply for this if your know how to do it. 1. Business User Creating a T...

• Question
• jira
• jira-software-cloud

We are using 7.3.6 version .we require custom field as mandatory in one screen.not in other screen .. Note : we have created and mandatory in fixed screen but while creating issue error showes field...

• Question
• jira-software

Hi, I want to include public holidays in my Slas, as some agents work during public holidays. Is there a way to cater for public holidays in JIRA Service Desk?   Thanks and Regards, Swarna

• Question
• jira
• jira-service-desk

Hi, I want to include public holidays in my Slas, as some agents work during public holidays. Is there a way to cater for public holidays in JIRA Service Desk?   Thanks and Regards, Swarna

• Question
• jira
• jira-service-desk

We are using Jira Core Cloud for Project Management. On our kanban board, we have 2 filters - Assigned to Me and Due this Week. A few questions: 1. Can we customize those filters? 2. When I click '...

• Question
• jira
• jira-cloud
• jira-core

I am unable to setup Jira software on my own server. Installation fails and login even fails after a long time.

• Question
• jira-software

I have a custom escalation service that is calculating and setting a custom field using a issueInputParameters.addCustomFieldValue() call. The script runs every 30 minutes and I would like ...

• Question
• jira
• scriptrunner

Many of our users try to use Gmail to login to their account and it's not enabled (nor do we want it enabled) for our account.  So they end up creating an account outside of our site.  Whic...

• Question
• jira

Functionally both of these actions seem to have the same goal. Editing a user and unchecking the 'active' box. Going to a user's profile and unchecking the Application access. Both make it so ...

• Question
• jira

Would like to start by saying I'm new to JIRA Core and so far only have documentation to go off of while waiting for our procurement process to go through. We have a requirement than when an issue g...

• Question
• jira-software

I'm trying to set up a Jira project and the Component Lead field won't find any users. When I click the drop down it says "No Matches". I've tried typing in my own name and other users in my company,...

• Question
• component
• jira-software

Hi  I have a service desk portal where all requests come in, it gets triaged and goes to approval and it gets approved, now this approved request should go to JIRA under a specific project...

• Question
• jira
• jira-service-desk

From the Test Cycles tab, there is the option to Export Tests for individual Cycles. Is there a way to customize the data that is exported? We need to capture the priority of the tests in addition t...

• Question
• zephyr
• atlassian-marketplace
• confluence
• jira

Can you have your JIRA subscription email as an attached CSV? It comes in as a list, and I'd like it to be sent regularly via the "current fields" CSV.

• Question
• jira-software

So I just completed my sprint and it said I had 0 incomplete issues on my Active Sprints page. When I completed the sprint, the sprint was removed from the Agile Board view, but all the Story Is...

• Question
• sprint
• jira-software

Hi, We are currently operating on a JIRA Cloud instance and we want to implement the following: - Service Catalogue; - CMDB (Configuration Management Database); - Asset Register. However, it see...

• Question
• cloud
• cmdb
• jira
• jira-cloud
• jira-service-desk
• +1 more tag...

I'm very new to the admin side of JIRA, so please excuse this (most likely) very simple question. I'm working on editing a few of the email templates and I see "keys" being passed to methods and dir...

• Question
• email
• jira
• template

Hello! We've got Service Desk set up, where customers create issues for us. Support Engineers work on the issues and log their work via work log. Our goal is to let the customers view the overall ti...

• Question
• jira
• jira-service-desk
• worklog

I'm currently testing the integration between JIRA 6.4.12 with Subversion.  I'm using the JIRA Subversion Plugin v2.1.2 as a solution to switch to as we will have to stop using Fisheye 3.2.5 onc...

• Question
• jira

I am trying to add approvals to the field: stakeholder approvals. I want there to be an approve/decline button for multiple approvers. In this document: https://confluence.atlassian.com/adminjiraser...

• Question
• atlassian-support
• jira