view knowledge base article in service desk issue

[Stuart Worley]

This question is in reference to Atlassian Documentation: Serving customers with a knowledge base

Hi

When a agent views a Service desk ticket /issue from within the serive desk rather then the portal I though it would automatically search and show related topics. Its all linked up fine and I can create articles from the tickets.

I guess i am looking for that it display any related articles against either the summary words or description.

Cheers

Stu

[Nic Brough -Adaptavist-]

It's not implemented yet, but it's on the way.