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Hi, I want to have the JIRA service desk customer portal to be public (anonymously accessible), but I don't want to let anyone browse potentially confidential issues in the service desk project from...
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Hi, I'm trying to create a filter that will show me for each story it's related sub-tasks name. I thought this would be simple- but it isn't! Unfortunately the sub-task column only displays t...
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How can i create a search that filters on both date range with old status on that dates.
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My hosting provider has gone broke. I need to move Jira+Crucible+PLugins and addons +... to a new home Old home: Centos6 + Jira6.4.7 + MySQL New home: I can choose what I want The pressing factor...
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How can I get the field value in Epic to automatically populate the children tickets? It seems it could be something I could add a Post-Function to the Resolution transition: I've tried using "The...
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Hello Experts, Is there a way we can add a column for reference number and status update columns in the action summary page? This would be really helpful if I were to chase up staff on actions...
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We are using JIRA On Demand and would like to create a filter that identifies the user who marked an issue as RESOLVED along with the date of resolution. In other words: For issues CLOSED last...
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This question is in reference to Atlassian Documentation: Working on service desk projects Is there a way to allow customers to resolve or close out service desk tickets in their customer service po...
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Will the SSL for JIRA plugin be updated for JIRA 7 https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugin.jirasslplugin/server/overview
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When an issue is submitted, the priority comes in as Unset. We were wondering if there was anyway to change this entry upon transitioning the issue to the next status to a 3 if the status is still Un...
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We want to do a proof of concept for the use of JIRA Service Desk. It might take more than 30 days to do the work. Is the JIRA Service Desk trial licence renewable ? We have JIRA Core 6.4.12 with Ag...
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I have a screen that has 10 questions, each is labelled with name of question and the Description for that field asks the question. I want to be able to view the question on the View screen for that ...
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I'm upgrading a JIRA 6.3.10 instance to JIRA 6.4.10 in order to have the exact same version of JIRA so that I can import a project into it that comes from a JIRA 6.4.10 instance. I've upgraded ...
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I have a post-function set up in my workflow to generate an email under a certain set of conditions. The subject of the email includes '$issue.priority.name'. When I click Preview, the subject a...
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On our DEV system I've upgrade from JIRA 6.1 to 7.0.7, but add-ons tells me the market place is not available. I need market place to install missing plugin. What gives ? Is 7.0.7 stable or shou...
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Hi, I'm using JIRA Cloud service desk. I would like to add a single user to watcher list when an issue is created. I tried using post function on workflow transition but Wather field is not a...
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All, I am using JIRA version 5.0.2 and only have one Project allocated for use in my department. Therefore, we use the Components as each specific piece of software we develop. I am wond...
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This question is in reference to Atlassian Documentation: Logging work on issues If I am reporting on an issue for another user, how do I log time for the assignee as the reporter?
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I am trying to do a search to find out how many issues we had with a certain feature over a time period. However I am receiving a lot of false positives, so would like to try and exclude some words i...
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How to set a role for the customer allowing him to create and view only bug tickets created for him?
Example: When my team is creating an issue, the players can create issues of many types (bug, change request, requirement, improvement, monitoring or training). The customer can report bugs or impr...
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HI everyone. I'm seeing multiple postings on this topic, but nothing about Jira7 and the basic question of "Why a very minor revision number change is preventing me from migrating off Cloud hos...
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I am wondering if there's any way to track which and when users perform bulk exports. I've looked through atlassian-jira.log and atlassian-jira-security.log but I don't see any indication of w...
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Hi, I am trying to perform a search where I can check an specific comment made by an specific user. Bassically, I want the results to show me ONLY the issues that were commented by "user" wit...
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Hi I've got a problem where sometimes Active Directory users are presented with a CAPTCHA at login, but the CAPTCHA data isn't being accepted. The only way the user is able to log in, is when I res...
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