The serviceDesk URL is a bit much for an end user to remember, how can I redirect an easier URL to the service desk one?
...non.admin.upgrade=true Now I am getting an error: setLicense called with illegal ValidationResult object java.lang.IllegalStateException: setLicense called with illegal ValidationResult o...
This question is in reference to Atlassian Documentation: Defining a screen Ask your question here...
How do customers choose between the cloud version of JIRA Service Desk and the server version? Can you point me at any documentation that says that one is more appropriate than another? W...
Hi! I'm trying to change the project lead of one of all projects that exists but it's impossible, and no error message appear. In all of the other projects no problem. Any help? Thanks in advance!
If multiple Statuses are linked to StatusCategories, is there a way to display the StatusCategory also in list view when we list the issues? Environment is JIRA 7.1 Server. E.g., Statuses are To Dev...
Is it possible to create a new issue type 'enhancement' and link it to 'epic' issue type?If yes, then can 'story' and 'enhancement' co-exist and have the same parent 'epic'? Would the enhancement is...
I have created a Calculated Number field with the following formula: <!-- @@Formula: (issue.get("customfield_11400") != null ? issue.get("customfield_11400") : 0) + (issue.get(“customfield_11...
Hello everyone We use JIRA as a database for our production of books, which means that each book is an issue. Each book is a unique issue and has a reporter/assignee from our office, who handle...
This question is in reference to Atlassian Documentation: The same sprint is displayed across different scrum boards after moving an issue There is a project A and project B. They do not share any A...
Hi, Actually i am using the same screen to edit issue and for view issue, in the edit screen i could see all the fields that i had placed but in the view screen there are few fields mis...
Dear all, in our JIRA Project we have 4 resolutions that we use quite often as a filter criterion: completed duplicate discarded unresolved Usually, we try to find out what is unresolve...
Hi, I would like to know if it is possible to transition an item when it is moved in or our of a sprint. E.g.: when my items are on the backlog they have the status "In design". When I move them in...
We are experiencing a growing problem with issue history tabs on some certain issues. They load extremely slow - ~5-10 minutes... There are some issues in our JIRA that have thousands of history rec...
Hi there, our problem is, that there only seems to be one way to make sure, that nobody will change their worklog for the last period? E.g. In June, I would like to have my admin lock timesheets fo...
please help me
Please help me
This question is in reference to Atlassian Documentation: Using the Simplified Workflow Adding statuses to workflows is usually a JIRA admin functionality. Recently we have noticed non JIR...
As per getComment method comment of CommentManager we need to use getCommentsForUser for permission checks, but I could not fine any difference. Can any one suggest a test that ...
Hi , we have recently migrated JIRA from 5.2.11 to 6.2.7 and migrated user picker-per group fields to user picker . now i want to configure user picker fields to restrict as per project r...
Hi, I need to delete a private filter, for a user that no longer exists - so I cannot login as the user and I want an alternative option for using the SU plugin. How to safely delete it from the da...
The service desk attachment to JIRA does not seem to work. It says "restricted to agent" where it should give values representing times taken. JiraSLA.jpg
Hi, Few users in JIRA are facing this issue when they try to login into JIRA.- Invalid Username/password though the credentials are correct.The following error was observed in logs. 2016-05-09 00:2...
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