Hello, I have a "select list multiple choice" customfield with list of values (10 approximatively) and I need to separate issues with only one value in this customfield and issues with more than one...
Hello, Imagine that we have list of department values which is held by custom field. When the user selects one of the value from that list, at the end of issue creation process, it must send notifi...
Hello, We are setting up a specific list of Resolution fields (listed below) to be used and should be treated as Unresolved / Resolved: Resolution field name &nb...
This question is in reference to Atlassian Documentation: Managing components Component as per my understanding is a unique value. Thus, why JIRA consider it as part of each project and not filter. ...
I am using subtasks to indicate when a defect has been found in a particular story / task. What I want to do is use the status of those tasks to visually highlight to the testers whether a story is r...
When upgrading JIRA 6.2 into 6.4.14, do we need to re-licence the plugins ? because we are going to upgrade the plugins as well, since some of the plugins are not supported for 6.2
This question is in reference to Atlassian Documentation: Configuring Columns Ask your question here...
Hello, Below are Epics which are in backlog status (as per custom defined Epic Workflow), but they do not list on Kanban board under backlog status. NDC-958: JIRA Training 1 NDC-98...
We are a service Provider Organization and we would like to keep data separate between customers but at the same time enable self service for all of our customers.
HI all, As this option doesn't exist i would like to advise and hear ideas from people that found workaround for this need. In many cases we do not want to allow users the permission to del...
This question is in reference to Atlassian Documentation: Attaching files and screenshots to issues With email to ticket, are you able to view images that were attached to the email somewhere within...
Service Desk currently provides automation capabilities, what does Automation for JIRA provide that it doesn't?
This question is in reference to Atlassian Documentation: Billing and user count Ask your question here...
We link issues to Epic in Jira. 2 ways to add a bug in epic 1) From a bug – click 'More' => click link and select "Related to" and type in the epic number. Now the issues will be related ...
In another project management system it was very easy to notice the status of an issue because the background color of that issue would be different. For example: resolved tickets would have a green ...
This question is in reference to Atlassian Documentation: Setting up service desk reports I do not want to have to export each time the result of a query into a new CSV file and then reprocess the f...
Hi everyone Unfortunatelly i don't know if anyone made changes to our system. but when i look our logs i found this error message Unresolved constraint in bundle com.atlassian.jira.plugins...
I have various teams/projects working in JIRA. So is there a way I can classify attachments?
Our IT team, rightfully so, has banned the JIRA "Text" Gadget and I would like to insert composed commentary into our JIRA Dashboards.
Hi All Fairly new to JIRA. We have several software projects and developers. these all work great. We've just added service desk which we like, but the workflow with developers/collaborators seems ...
I know there isn't a clear way to automate a ticket move within JIRA right now, but is there a plugin I can use that will accomplish this? My main issue is that many of our user submitted tickets ar...
Every time I log into my hosted JIRA, in the upper right corner it says: HipChat Integration is out of date Update to take full advantage of the latest features. Update Now! Click...
Hi, after a server restart I cannot start JIRA (Version 7.1.9 on PostgreSQL version 9.5.3) anymore. I see a lot of exceptions like this in the logs: Caused by: com.atlassian.cache.CacheExcepti...
I have JIRA connected to Microsoft Active Directory using a service account. Does that require domain administrator privileges or is a normal domain user sufficient? Our Confluence is ...
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