Community resources
Community resources
Community resources
Jira
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I'm evaluating a service desk operation for IoT devices support for a large operator. The objective is to have and integrated solution : Service desk (email, call, social media) Service staff t...
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Hi, I facing a problem that after I changed the ticket type from Bugs back to Test I found I lost all my test steps for the ticket. Is there a way for me to recover all those steps? ...
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Essentially, I'm looking to order the tickets in a swim lane, no matter when they were generated, in a top to bottom fashion based on due date, i.e. the nearest due date would be the first ticket in ...
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How will we be affected when it expires?
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Trying to find epics with open stories across multiple projects. Would normally use issue.function but getting permission error in jira cloud?
2,200 views 7 1 Deleted user March 4, 2019 -
I have two organizations I'm trying to merge into one. I'll refer to them as OLD and NEW. OLD has only ever used Jira Software and has a considerable amount of history. NEW has only so far used Jir...
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How to insert a video as thumbnail, my dilemma is that whenever i insert a video it not inserting a thumbnail rather it's full page video. Example !video.gif|thumbnail!
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I have a backlog shared by multiple boards and scrum teams. I only want to view the stories in the backlog for the board I manage, not the stories for the other boards in the same project. E...
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Hi I´m trying to install and evaluate zephy for jira in a stand alone version for a server that has jira version 8.0, is this version supported? Because when i go to the marketPlace I can´t see zephy...
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Is it possible to search/query Jira tickets from Confluence Cloud? I am trying to accomodate a team that needs to look up content in a specific Jira project. I want to save them time by allowing...
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We are currently running Service Desk in separate instances and would like migrate them both into the same instance. I see that the installation is rather straight forward, but I can not find anythin...
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I want all my agents to see all tickets... 1. If I want specific client issues to get directly assigned to an agent or agents? 2. If, I don't configure "Automation" when a customer creates an...
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We've recently configured our JIRA Server instance to use SSL. We added it due to an issue with the Slack Add-on not being able to complete setup (when adding the JIRA URL on the api.slack side...
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We have a 1 project with multiple organizations that have multiple users. When creating an issues do JIRA/Service display the organization name on the ticket. When an agent is looking at it they know...
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ComponentAccessor .getComponentOfType(JiraCaptchaService.class) .getImageCaptchaService().validateResponseForID(captchaId, value.toUpperCase()); call method validateResponseForID gener...
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When an organization is created and customers emails are added, when a request is created in behalf of one customer in the organization do everyone in the organization: Get notifications when a requ...
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I'm using cloud Jira. The project is a "classic" project although someone else setup a "next-gen" project. I've read several posts similar to my issue but can't follow the solution that's poste...
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I have one project and two different scrum boards. 1. Since they are two different board will the Sprint sequence be affected? That is can I have Board A - Sprint 1, Sprint 2, Sprint 3, Sprint 4 Bo...
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I am looking for a custom field to declare a Procedure with Steps composed of Action and Expected Behavior, ... Do you know of any in an add-on ... I currently use Zephyr for Test design, ... The ...
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Can't create Programming projects, and any projects created are inaccessible and not on board I am running on a clean install of Ubuntu 18.04.2 LTS. I can do everything except create project...
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Hello, Currently my jira version is 6.3.12 and planning to upgrade to 7.13. As this is a major upgrade I planned to upgrade to 7.0.x followed by 7.13.x and this is server hosted app with Postgr...
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Hi-- Hope you are doing well. I have assigned Affect version/s to the project's screen schemes. (default and Bug) (check screenshot) In addition, when I am checkin...
1,687 views 2 0 Deleted user March 4, 2019 -
In the new issue view I can not find the export button. It is a functionality that I use a lot, if someone can indicate where I can perform this action with the new view, I appreciate it. regards &n...
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I would like to see the sub-task's parent story' story points. Our setup is Epic > Story > Sub-Task. This is the query I am running, though I am not sure how to make derived columns. proj...
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1. Tasks/ Stories were getting striked through for all projects created on JIRA(Resolution was not set earlier) 2. Created a new project scrum board and added "Resolution" field for that project. No...
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