Community resources
Community resources
Community resources
Jira
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Hi folks, We are trying to create an automation that performs an action when a merge request (in GitLab) is merged and there are no other open MRs - ignoring that are in draft. Can use JQL to f...
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Good Morning, We have noticed new ticket requests from EXTERNAL recipients are not coming through to our Jira platform, they are in OWA of the support email address and that's it. Also for ...
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Hoping someone can help? I have searched high and low for the "tagging" permssion in Jira. I can't find it anywhere? I am wanting to allow clients and others the ability to tag other Jira...
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I had configured jira service desk, now my project has been deactivated for some reason, I have activated Jira Service Management, but my project data that was in JSDK cant be loaded, it asks me to c...
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I have a Jira Software installed with version 8.4, we would like to update to 8.17, but first I would like to know how to make a backup, to return if the update goes wrong.
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I have a board that fails to load but all of my other boards in other projects are fine. The roadmap view is working and I can see issues in there. I am the admin and other users have t...
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Hi team, I try to install Jira service desk onto our existing Jira server 8.8.1. then I download jira-servicedesk-application-4.8.1.obr and then upload application through UI. but...
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Tengo un Jira Software instalado con la versión 8.4, nos gustaría actualizar a la 8.17, pero antes querría saber como realizar una copia de seguridad, para volver si la actualización saliese mal.
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Hi, The stories and bugs are not moving to new sprint, instead they move to Backlog. Can you please let me know what might be causing this issue. The new Sprint is already created but...
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Hi, can someone please help me unlicense agents? It seems i cant untick the access.
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Hello, Is automatic ticket opening possible? Can you help me with this? What is important is that I do not know the users in advance and I cannot tell them to create tickets on the portal. Us...
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May I ask how to I show workflow status in issue details field? I am unable to configure it. :( Example will be 2nd image. Thank you a lot in advance!
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Hi, One of the checkbox I see in Rule details " Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule." Ho...
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We had our jira service desk working with customers and everything was working. Only until yesterday i see everything has ben destroyed(gone). What the hell is happening?? All my queues everything is...
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It appears that my organisation have created a "Custom Field" for a "Team managed Service Project". The field contains a list of strings where generally only one string is selected, but multiple can ...
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Jira API call is failing due to some special characters like (double quote, dot .... etc) below is the exception captured in the logs. Exception while posting to Jira: Jira exception [{"errorMessag...
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Hello, I want to capture through Automation, how much comments an issue has? Is it possible to get a number as output for Advance Compare Condition in Jira Automation. Thanks for help in adv...
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Now we are using Jira 8.1 server and we are having a problem that our attachements doesn't wanna workor open in all the system , and tried upgrading and it didn't work , created also a docker image l...
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POST URL to connect to snow: https://tdldev.service-now.com/api/tnstd/tatacliq_ebonding/create_incident I made a webhook with same URL. Webhook triggers when status goes to "inprogress" N below my...
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Hi all, I have found a way to limit some approvals to a set number of managers, HoDs and Leadership. Which is great via the "user filtering" and then selecting a relevant group. ...
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Hi I need a query to show the issues that does not have any planned time in Tempo Is there a way? thank
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How to configure "Default assignee" to a particular user? Currently only available options I can see are Assign to Team Lead Assign to reporter Assign to Current User Not...
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Hi, My company would like to know the best practice to back up Jira software and Confluence cloud recommended by Atlassian. We have seen the following threads about creating offline bac...
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we have two jira,one windows AD jira1 2000 user jira2 10000 usser windows AD:RT AD jira1 Synchronize RT AD spent 4 seconds jira2 Synchronize RT AD spent 147 se...
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I am trying to generate reports for certain time (6-months) showing the details for the Jira created along with the first response and the time it took for the Jira to be done so basically I need: &...
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