how the jira administrators receive emails when the ticket is created by user?

[Revaz Zviadadze]

hello,

i am new in this system and i want to know how the administrators receive the mails when the tickets are created?

i configured the SMTP and when a user creates a ticket he/she receives email where it says your ticket is created we received it. but how configure smtp for amdinistrators, because when the ticket is created i dont receive any email and i need to manually enter into administration panel to see the ticket.

the question might be easy but i am new and can you hel me with that?

thank you

[Adrian Stephen]

Hi @Revaz Zviadadze 

Similar discussions can be found here which might help you achieve this:

• https://community.atlassian.com/t5/Jira-questions/How-do-I-get-notified-by-email-every-time-a-new-task-is-added-to/qaq-p/610712#M203007
• https://community.atlassian.com/t5/Jira-Core-questions/How-to-configure-JIRA-so-that-whenever-a-new-ticket-is-created/qaq-p/187188