How to configure JIRA so that whenever a new ticket is created in the A project, an email is sent to a specific group alias.

 

2 answers

1 accepted

1 vote

The easiest (but not very flexible) way to do it is change the notification scheme and include the group you want to mail in the "issue created" notification.

I'd prefer to do it with a role though, then you can reuse the method for other projects and groups without having to have a different scheme for every group.

Nic, you are right. I cannot do it thru the notification scheme project A uses default notification scheme and 20 other project also use the default notification scheme. 

Can provide me the steps how to do it thru roles? Thanks!

The easiest way is to log in as an admin and, as a one-off set up:

  • Go to users -> roles
  • Add a new role with a name like "created notifications"
  • Go to the notification scheme
  • Find the "issue created" line
  • Add "Role: created notifications" to that line

Now, every time you want a new group (or user) to be notified of new issues in a project, go to the project admin and add the group (or user) to the new role

 

Thank you so much as usual!

Is there a way to test it without engaging to someone else to create an issue?

I have created an issue, surely  did not get an email even though I added myself to the created notifications role.

Ah, there's a setting in your profile which is probably set to "do NOT email me for my own changes".  If you (temporarily) set that to "email me about stuff I've just done", and try another "create", you will get an email if the setup is correct.

it says " My Changes:Do not notify me" , but it is grayed out that I can not make any changes under the profile and or users tab. It is because of the JIRA version we use which is (v6.4.9)?

Hi @Elif Alverson,

In your project A's notification scheme, you can set a group in the issue created event and when a new ticket is created an email is sent to all group members.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Amir Kazemi
Posted 3 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

14 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you