Why do tabs not show up on the create issue screen in the portal

[rodney smith]

I have a user access form to which I have added 3 tabs to make the size more manageable, however when I attempt to do a create issue through the user portal the tabs do not show up. Is there a way to make this happen or are tabs non-supported in the portal?

[Joe Pitt]

I don't have service desk so I can't investigate further.

[Joe Pitt]

The first thing to check is do you have a 'create' screen defined and if so does it have the tabs.

[rodney smith]

Yes, the create screen does have tabs - image2016-6-2 10:51:40.png

But in the portal it shows up as - 

image2016-6-2 10:54:23.png

So I'm not really sure where I have errored