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Why did the Status dropdown move in Jira? Bad UX

Janelle Schultz
Contributor
September 19, 2025

We noticed this morning that the the Status dropdown moved from the upper right part of static menu to the top of each ticket. We have tickets that have lengthy descriptions and each time we add a comment and change a ticket status, now we're forced to scroll up through the description to get to the Status dropdown.

It's a really bad user experience.

Screenshot 2025-09-19 100451_right status.png

Screenshot 2025-09-19 101416_top status.png


11 answers

1 accepted

4 votes
Answer accepted
Mikael Sandberg
Community Champion
September 19, 2025

Hi @Janelle Schultz,

Welcome to Atlassian Community!

The change was announced in this article.

Stéphane St-Hilaire
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September 30, 2025

Yes, moving this status to the top where it is no longer accessible the moment you have scrolled down to add/edit a comment was pure genius.

Good thing you didn't survey anyone before doing it too.

Pretending that the old location used for years was "hard to find" is also pure trolling gold.

Well played!

Chris Coppin October 1, 2025

I hate this change so much. Now, we not only can't tell the title/subject of the current ticket, but also what the current status is or action the current status, without scrolling to the top.

 

Who can tell me what this ticket is about and it's current status? 

stupid.png

 

In zoom meetings, I'm already asking the screen sharing person to "scroll to the top" so that I can tell what the hell the current ticket is, now I'll be asking the same to see what the current status is. You should fire whoever your current "user testing" users are.

 

This is as bad and as annoying as all urls being changed to be the link description with no easy way to change it. 

 

Chris Coppin October 1, 2025

You could at least make the ticket title and status sticky along with the breadcrumbs at the top of the page.

Seriously. this is such a simple thing to get right.

Jini October 1, 2025

Hi @Chris Coppin 
I'm sure you've already seen this: https://community.atlassian.com/forums/Jira-questions/Why-did-the-Status-dropdown-move-in-Jira-Bad-UX/qaa-p/3120088#M1150534

It works fine for me :) image.png

Its called Tampermonkey. Runs a JavaScript code. Just install the web extension and run the js code.  I know its just a workaround but I know its very annoying as a fellow JIRA user :) 

And found many other usercripts as well: https://www.userscript.zone/search?source=header&q=https%3A%2F%2F*.atlassian.net%2Fbrowse%2F

Caitlin Doyle
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October 1, 2025

There are a few reasons this workaround isn't going to be helpful to a lot of users- it has to be done for each user's browser, and I have a large number of business users who 1. have restrictions on what browser extensions can be added and 2. won't have access/know how to run scripts. We need Atlassian to fix this.

6 votes
Marc Beeson
Contributor
September 23, 2025

Voicing my complaint with this UX change too. Like others, I find I am scrolling a lot more now. It was great where it was previously as it was part of a workflow. Now I have to not only have scroll up and down, I also have to move my mouse horizontally more.

5 votes
Royce Smallbone
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September 30, 2025

Sorry but this is just a bad UI decision. What should be done is to have this configurable to fulfill either user requirement. I can't work our why anyone would want it where it is now, but I'm not everyone, for our users as as soon as you scroll to look at comments etc. you then have to scroll back up to change the status!

Royce Smallbone
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October 1, 2025

Had my reminder email yesterday, great timing :D "We're sending you a reminder that Atlassian is updating pricing to reflect the latest innovations now available across our apps and Cloud Platform. Over the past year, we have delivered powerful new capabilities to help teams boost productivity and operate with greater scale, performance and reliability."

Can we get the old pricing if we don't take these "powerful new capabilities" and "latest innovations" such as the one described in this post. Asking for a friend 

2 votes
Admin Hustak
Contributor
September 30, 2025

Ok.  This change needs to be reverted.  Do you people actually use your product?  Who in their right mind thought this was a good idea?  I am FURIOUS - this has totally disrupted my team and workflow.   It is insane this got out to production.   

Caitlin Doyle
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October 1, 2025

100% Agree. I've never received so many panicked, then angry emails as an admin. This is terrible. 

2 votes
Tomas Surna _X_
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September 29, 2025

Heres a Tapermonkey script to move the button back into it's correct place: https://gist.github.com/tsurna/0640a2e88f3e537de8c3a021be4b40b6

Jini October 1, 2025

Wonderful :) 

Chris Coppin October 1, 2025

Instead of doing this, could you make it so that the ticket title and the new location for the status button are sticky, like the breadcrumbs? 

Chris Coppin October 1, 2025

I've taken  Tomas's gist as a base and made my own version that keeps the status in the center column, but moves it and the task title into the sticky container (where the breadcrumbs are). This caused some flow on issues, which I've also worked to correct.

Any issues, let me know and I'll fix em up. enjoy :) 

 

https://gist.github.com/atomicbomb/71fd69d3118587374b44e585fbc7d0e6

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Jini October 1, 2025

Hey Chris! Appreciate the effort you put into your version, it works really well.
That said, I personally prefer Tomas's approach a bit more. Mainly because the button's visibility and placement just feel more intuitive to me. :)
Anyway brilliant work!

Joshua Sooter October 1, 2025

@Chris Coppin Thank you! Now I can see the dropdown and title at all times! I'm so glad I found your post.

2 votes
Ashish Bijlwan
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September 19, 2025

It has Vertical Scroll for both Description/Comment and Status Section. 

image.png

So, updating Description or Comment has no impact on the right side navigation Pane as it has separate Vertical Scroll.

 

Thank you,
Ashish

Janelle Schultz
Contributor
September 19, 2025

Yes, true but we didn't need to scroll at all with the fixed location at the top of the right column. (And we set up our view such that we don't need to scroll the right column very often).

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1 vote
EA
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September 30, 2025

Seriously, why was this change made? It’s terrible. I can’t use it on the left side. It was in the perfect spot on the right (and as you can see from previous comments everyone liked it there). Was this not reviewed by your team before going live? It’s unbelievable. Why put your customers through such frustrating updates? Please get feedback from users before rolling out UI changes that make the experience worse.

1 vote
davidcooley
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September 30, 2025

This is really genuinely annoying. Every person on my team noticed it independently and hated it before we discussed it with one another.

 

Is it possible this was tested by people who had relatively small descriptions and minimal commenting on their tickets?? That's the ONLY way this could not be annoying. If you use a jira ticket to actually notate a bunch of data, go through QA intensively, etc, you're going to get super annoyed by this.

0 votes
Robert DaSilva
Community Champion
September 19, 2025

Hey @Janelle Schultz , welcome to the Atlassian Community!

This change was announced in July of this year, and has been detailed as part of this Community Article: https://community.atlassian.com/forums/Jira-articles/Easier-status-updates-for-work-items/ba-p/3068881

 

Atlassian has an open request in their feedback portal to provide organizations the option to move the Status field where the want, which I would recommend you voice your support for here: https://jira.atlassian.com/browse/JSWCLOUD-27789

 

Cheers,

Robert

Janelle Schultz
Contributor
September 19, 2025

Thank you - I disagree with the reasoning behind this change and I will voice my support for the customization. Given how long it takes for Atlassian to make changes based on community feedback, I'll just assume we are going to be doing an inordinate amount of scrolling.

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Admin Hustak
Contributor
September 30, 2025

I don't have time to monitor the development of JIRA.  I have work to do.   It is insane to make a huge change like this - the status is a key item. 

Leslie Easter September 30, 2025

I also disagree with this change and have a number of very angry users today. I also voice my support for the customization - either that, or revert this change.  This is a major disruption in using Jira for all my users and will result in frustration and wasted time, as well as a bad reputation for Atlassian. Atlassian should listen more carefully to their customers who reported the issue during beta and early releases.   And the sooner the customization is put in place, the better. Thanks.

0 votes
Bill Sheboy
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September 19, 2025

Hi @Janelle Schultz -- Welcome to the Atlassian Community!

This is one of the recent UX updates, and there are already customer suggestions to reverse the decision or to make the Status control position configurable.

Here is one of those suggestions, which you may watch / vote for to see progress:

https://jira.atlassian.com/browse/JSWCLOUD-27789

 

Kind regards,
Bill

Janelle Schultz
Contributor
September 19, 2025

Thank you!

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0 votes
Don Arsenault
Contributor
September 19, 2025

A jarring and unexpected change!!! I just got comfortable with status on the right pane - it moved from the left to the right pane only a few years ago. Now it's moved back? Why o why do you do this to me Atlassian?!!

Janelle Schultz
Contributor
September 19, 2025

It WAS jarring and I have had users not updating the status (which is part of our routing process). At least the right pane is static whereas the location now means far more scrolling just to advance a ticket.

Don Arsenault
Contributor
September 19, 2025

I see how status is hard to find on a narrow display, like mobile. The stuff on right pane is moved below the stuff on the left pane.

But improving mobile shouldn't mean messing up the rest of us.

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