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Can we restrict the reporter field to list only the users of a particular group in customer portal in Jira Service Desk Server. If yes then please suggest how.
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Unfortunately, Jira Server does not have the possibility to restrict the users displayed in the reporter field to a defined group. That being said, we have a feature request created to implement this option:
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
As a workaround option, you can use a user picker custom field to define the reporter of your issue. They can be restricted to only return users of a specific group, as described in the section User filtering of the documentation below:
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