Users can't see approvers in issue screen

[IT Accounts]

Couldn't get an access to Herzum's issue tracker. Leaving problem here.

Users can't see approvers in list when accessing issue via service desk agent screen (with queues). For instance:https://servicedesk.vimpelcom.com/projects/JSD/queues/custom/233/JSD-669

HerzumApprovalBug - sd-screen.JPG

And everything works fine via "browse" link.
https://servicedesk.vimpelcom.com/browse/JSD-669

HerzumApprovalBug2-via-browse-link-2.JPG

This problem appeared after updating JIRA to 7.2.0. Today we updated Herzum to final version. "herzum-approval-plugin-3.10.2-JIRA-7.0-7.2" but situation is the same.

What can we do?

 

[Antonella Capalbo]

Hello,

We have already started to work on the ticket that you have opened within our issue tracking system.

The bug has been reproduced in our staging environment.

The next add-on version 3.10.3-JIRA-7.0-7.2 will provide the fix for this bug.

Sincerely,

Antonella