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Unable to receive verification email

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June 23, 2025

Unable to receive verification email.

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Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 23, 2025

Hello.

Welcome to the Atlassian Community 

I understand that you are not verification receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

 

If you still facing issues , request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

 

Thank You,

Prachi

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