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Service Desk license & knowledge base usage
a.sahin01
June 3, 2020 edited
Hi all,
Currently we are using Jira with Confluence to see, close and edit the tickets. We would like to use Create a KB article ability from Service Desk. Currently I can give a link manually on a jira ticket to reference the knowledge base article. Can we have this button while using Jira or do we need to have separate license for Service Desk application to use this ability?
My other question is,let`s say there are 5 Jira tickets with different headings but their solution is the same. How can we group those problems with 1 correct answer on Knowledge Base?
thx,
Armagan
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