Lista de supressão

[Mauricio Aranalde Kaul]

Muitos usuarios do Jira caíram na lista de supressão e não estão recebendo notificações, em vários projetos , gostaria de saber como resolver e aonde resolver, a plataforma tem essa função para poder administrar gostaria de desativar essa função dos meus projetos.

[Prachi Bolar]

Hello.

Welcome to the Atlassian Community 

I understand users are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

Also, you can reach out to: https://support.atlassian.com/ so that we can further check the account.

Thank You,

Prachi