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Is there any way to recover a deleted epic?

Raife Uskan
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December 12, 2023

I accidentally deleted an epic and I need to bring it back

5 answers

3 votes
Michel Neeser
Community Champion
December 13, 2023

Hi @Raife Uskan and welcome!

Unfortunately, it is not possible to recover individual issues which have been deleted, unless you have a backup of your instance. Deleting an issue is an irreversible action.

1 vote
Yuliia_Borivets__SaaSJet_
Atlassian Partner
December 13, 2023

Hi @Raife Uskan 

There is no recycling bin or anything like that in Jira. So, deleted means lost.  The ways to prevent it in the future:

  • The most widespread advice is to disable permission to delete issues for the regular users and allow it to admin only. 
  • Protect your projects with backups. In case, you have backed up your project, start a new JIRA instance and import the issues from the backup. Jira Cloud - Restore Issues & Site from Backup
  • Get the app from the Atlassian Marketplace and avoid losing your deleted issues. I can recommend one from my team, it's called Issue History for Jira. It has a special option to track and recover deleted tickets. 30-day free trial

*Note that you can only find and restore the issues after you install the app and activate the option.

1 vote
Vish Reddy {Revyz}
Community Champion
December 13, 2023

Hi @Raife Uskan 

I am part of Revyz

Unfortunately if you delete an issue of any type be it epic, story etc.. that issue is permanently deleted instantaneously, without any audit log. If the epic had any attachments, they too are gone.

 

The only way you can recover lost data is if you had created a backup. 

There are multiple options for creating a backup for you:

1. Do it yourself (DIY)

Assuming your overall Jira data set is small this may work for you, you would have to regularly backup your data and manage the backed-up data sets. One of the down sides for this would be, this will not allow for a granular recovery of just the epic and the underlying stories etc..

 

2. Backup As A Service 

You can use a third party app from the Atlassian Marketplace, such as Revyz Data Manager to Automate your backups and granularly restore back epics, attachments and more..

One of the capabilities we have in our app is that if your epic has "n" number of stories underneath that epic, you have the choice to automatically restore those stores with a single click.

0 votes
Daria Kulikova_GitProtect_io
Community Champion
December 18, 2023

Hi @Raife Uskan ,

Unfortunately, it's impossible to recover your data unless you had a backup. 

 

To avoid the situations like that in the future, you can try to backup your Jira data. Make sure that your backup provider:

- covers all Jira project data and metadata, including issues, roles, workflows, etc.

- provides unlimited retention, as in this case you will be able to restore your data from any point in time;

- permits to backup your data to a few storage locations with replication enabled to meet the 3-2-1 backup rule and gurantee recoverability of data in any event of failure;

If you're interested in building your backup strategy you may find this article useful: Jira Backup Best Practices.

0 votes
Mehmet A _Bloompeak_
Atlassian Partner
December 14, 2023

Hi @Raife Uskan

Welcome to Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

  • Both bulk and single issue deletions are logged.
  • You can see when and by whom issues are deleted.
  • You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.

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