How to create automated rules between a Jira Software project and a Jira Service Management project?

[Adrien P.]

Hello everyone,

I would like my issues from the Jira Service Management project A to be closed when my issues from the Jira Software project B are closed as well.
We link the issues together and this would avoid having to close all linked tickets manually.

I can't get the rule to work with two projects of a different Jira product. I don't know if I'm doing it wrong or if it's not possible to use automation for two different workflows of two different products.

Thx for help,

[Trudy P Claspill · Accepted solution]

Can you show use the rule you have created?

What does the audit log for the rule say when you close an issue in project B that is linked to an issue in project A?

[Adrien P.]

Hello, thank you for your answer, I specify that:
-I am the actor as admin
-the transitions in the 2 workflows (JS project A and JSM project B) are well configured so that the statuses change correctly from one to the other.

I already helped myself with this post before posting this one

Old useful ticket 

[Adrien P.]

I found the solution, I just had to add a new condition to specify that it is the project A issues I want to close