Get field request type from Service Desk

[Pascal Uhe]

Hello,

we are trying to clone and link a issue. In this cloned issue we want to set a Request type which is not the same like the original one. We mean the request type field of a Jira Service Desk request.

Thanks
Pascal

[Alexey Matveev]

Hello,

Have a look at this thread:

https://community.atlassian.com/t5/Answers-Developer-Questions/Set-JIRA-Service-Desk-Custom-Field-in-groovy/qaq-p/518940

[Pascal Uhe]

Thanks. That's what I was looking for

[Petter Gonçalves]

Hello Pascal,

In order to change the Request Type of a Service Desk issue, it should be mapped to the related Issue Type of the issue.

To check what Request types are mapped to each issue type you can navigate to your Project > Project Settings > Request Types.

If the request type you are trying to change your issue to does not match with the issue type, you will need to map it properly or change the issue type of your issue.

Please, let me know if this information helps.

[Pascal Uhe]

Not quite.

We have to copy and link an issue to a new one. That copy (other issue type) should get another request type. We don't want to change the existing one...