Set JIRA Service Desk Custom Field in groovy

[Benjamin Dombrowsky [catWorkX]]

Hi,

it is possible to set the "Customer Request Type" Custom Field in groovy?

My first try result: "java.lang.String cannot be cast to com.atlassian.servicedesk.internal.customfields.origin.VpOrigin"

Is there any way?

Thanks!

[Benjamin Dombrowsky [catWorkX] · Accepted solution]

I found a solution for me:

...

requestTypeCF.getCustomFieldType().getSingularObjectFromString("STRING")

...

[Timothy Harris]

I want to set the request participants but don't know the internal custom field type. Seems you have done some scripting with service desk custom fields. Any tips you can pass along?

[Tom Moors]

Hi Timothy,

The snippet provided by Benjaminis the one you need to fetch the options that you want to set in your script.

I included an example script that will fill in the JIRA Service Desk Request Type based on the IssueType:

import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.fields.CustomField
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.issue.util.IssueChangeHolder

// Remove these lines if you want to run this script as a post function script
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.IssueManager
Issue issue = ComponentAccessor.getIssueManager().getIssueObject("MYISSUENUMBER-123")

// Change this to the ID of your Customer Request Type custom field (added by JIRA Service Desk)
final String SERVICE_DESK_REQUEST_CUSTOMFIELD = "customfield_11800"
 
// These are the possible values for this specific Service Desk instance - you can check those in your instance by consulting the REST view of an issue:
// http://JIRASERVER/rest/api/2/issue/ISSUENUMBER?expand=renderedFields,editmeta
// In this list you can find the value next to "customfield_11800" (id of the field)
final String INCIDENT_REPORT = "support/incident-report"
final String SERVICE_REQUEST = "support/service-request"

CustomFieldManager customFieldManager = ComponentAccessor.getCustomFieldManager()
CustomField requestTypeField = customFieldManager.getCustomFieldObject(SERVICE_DESK_REQUEST_CUSTOMFIELD)
String issueType = issue.getIssueTypeObject().getName();
String requestTypeValue = null;
switch (issueType.toLowerCase()) {
    case "incident":  requestTypeValue = INCIDENT_REPORT;
    	break;
    case "service request": requestTypeValue = SERVICE_REQUEST;
    	break;
    default: break;
}
if (requestTypeValue != null) {
	IssueChangeHolder changeHolder = new DefaultIssueChangeHolder();
	def requestType = requestTypeField.getCustomFieldType().getSingularObjectFromString(requestTypeValue)
	requestTypeField.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(requestTypeField), requestType), changeHolder)
}

Kind regards,

Tom

[Deleted user]

This code works like a charm.

[Jason Mueller]

Thank you so much, this put me on the right path.

[Dastin_Kuwałek__SoftwarePlant_]

When I tried this line of code:

requestTypeField.getCustomFieldType().getSingularObjectFromString("sd/system-access")

In my mind played sweetest symphony. Tom, you are the man!

Additional explanation

The "sd/system-access" is the string which consists of:

• "sd/" which is the project key followed by slash
• "system-access" which is the programmatic key for value that can be set in the RequestType field created by Service Desk

[Christian Pascher]

Seems like this isn't working for JSD 3.3 anymore?

€: for me, the id was "56973cbb-745f-4d2c-97ea-5bd7a54fd2ae", not a normal string

[Antonio Dionisio]

@Christian Pascher I am using JSD 3.3 and this didn't work. The id looks in fact as a "random" String...

[Antonio Dionisio]

There is an open issue to solve the key creation inconsistency: https://jira.atlassian.com/browse/JSD-4916

[Pascal Uhe]

Is this valid in recent version? I don't get the value of the request type which in this example is set to

support/incident-report   

Where can I find it? And what is the right one?

[Yves Martin]

Please read following answer: https://community.atlassian.com/t5/Answers-Developer-Questions/Re-Set-JIRA-Service-Desk-Custom-Field-in-groovy/qaq-p/735638/comment-id/116730#M116730

[Yves Martin]

With recent Service Desk version, "Customer Request Type" value consists in a `project/UUID` string which can be found in database table AO_54307E_VIEWPORTFORM (key) in relation with AO_54307E_VIEWPORT (key).

Refer to SQL query available at https://community.atlassian.com/t5/Jira-Service-Desk-questions/Re-set-customer-request-type-with-script-runner/qaq-p/120737/comment-id/1213#M1213

SELECT concat(lower(p.pkey),'/',vform.key) as value FROM jiraissue i , project p, issuetype t ,  AO_54307E_VIEWPORT vport, AO_54307E_VIEWPORTFORM vform WHERE p.id = i.project  AND i.issuetype = t.id AND i.project = vport.project_id AND vport.id = vform.viewport_id AND vform.issue_type_id = t.id AND i.id = 'PROJECT-123';