Cannot receive emails from JIRA to reset the forgotten password

[Madhunika Ranagalage]

Hi, 

My friend is unable to login to her JIRA account because she has forgotten her password. To reset the password, she is not receiving any emails from JIRA also. Could you please look into this? The email of my friend is as below:

************

Thanks,

Madhunika

[Prachi Bolar · Accepted solution]

Hello @Madhunika Ranagalage 

Welcome to the Atlassian Community 

I understand that the user is not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

The mail domain should be suppressed i believe please check . If not you can reach out to the support : https://support.atlassian.com/contact/

Thank You,

Prachi

[Madhunika Ranagalage]

Hi Prachi,

I will check this out. Thanks so much!

[Prachi Bolar]

Thank you Madhunika :)

[Stephen_Lugton]

@Madhunika Ranagalage now that you've got an accepted answer I've edited your question to hide your friend's email address

[Madhunika Ranagalage]

oh thanks so much!