Hello friends, how are you? I would like to know if it is possible to create an automation in Jira to alert a group of people or a single person that the ticket is 40 minutes without activities.
@Fabian Lim Hello friend. Thank you very much for your feedback. I sorry for the delay in responding, New Year parties make us crazy. In my case it wouldn't be the sla overflow alert. This I have set up. I really need to alert the team to do a fallow up every XX time while the ticket is open.
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If this is a JSM project then @Fabian Lim answer is he way to go. If this is a JSW project then the only OOTB solution would be to use a scheduled Automation rule that would run maybe every 5-10min.
Here is the Automation docs around triggers including scheduled rule - jira-automation-triggers . There is a ton of good docs out there to explore. Running rules every 30m would be an option here. Use a condition to see if the issue was updated within your 40m window.
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Thank you very much. I will try to create here, so it is good that I learn too. But if it gets complicated I will ask for help, thank you very much once again. I leave here my sincere good wishes for you and everyone around you. An excellent new year.
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