The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Adding JSD customer to filter subscriptions

Cheryl Childs [
Cheryl Childs [Dreamsmiths]
Contributor
February 25, 2016

Hi

Is there a way to add JIRA Service Desk customers to filter subscriptions, for JSD issues?

There is a "service-desk-customer" group which is available to the subscriptions, and I was able to add a customer user to that group, but he has not received the email. 

Any ideas?

Thanks!

Cheryl 

Watch
Like Steven F Behnke likes this
1530 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Bhushan Nagaraj
Bhushan Nagaraj
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 16, 2018

Related question:

https://community.atlassian.com/t5/Jira-questions/How-do-I-export-filtered-search-results-using-a-subscription-for/qaq-p/845264

Reply
0 votes
Steven F Behnke
Steven F Behnke
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
February 26, 2016

I don't believe it will work for non-licensed users. I am not positive though.

Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security