The update from the Jira Cloud team was promising except that creating a support ticket is a horrible process. It is AI generated and when the button appears to create a ticket, nothing happens. I was hopeful to revert my view back but alas, doesn't look like they care to help after all.
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2026 edited
🟩 6 Jul 2026 — Update on the new Timeline experience: what's coming
Thank you to everyone who has shared feedback. I want to share what we're doing about it, but first, some context on why this change happened at all.
The new timeline was rebuilt from the ground up to unlock something teams have long asked for: full visibility of your work hierarchy, including subtasks.
For the first time, you can see your complete work breakdown — Epics, Stories, Tasks, and Subtasks — all in one place on the timeline. That required a fundamental architectural change, and we know that in making room for that, we disrupted some existing workflows in ways we didn't get right. We're actively fixing it in coming 2 weeks.
Our first step is to give you back control over what you see, reducing noise while keeping the full hierarchy available to those who want it.
Hide work items without Epic (standalone items) toggle: On by default, so the timeline opens clean, showing only work items that belong to an Epic, just like before. Turn it off whenever you want full visibility.
Hierarchy level control: Choose the top level of hierarchy shown on your timeline. Defaults to Epic (or equivalent), matching the old Software Timeline experience. This control only appears when your space has levels above Epic, so it won't add noise for teams that don't need it.
On filtering and hierarchy — here's what's coming and when:
Board-level filter (company-managed): Hierarchy is coming back. When your board-level filter is active, the timeline will respect your hierarchy settings and display work in the correct structure. This is actively being worked on.
View-level filter: When a view-level filter is active, the timeline will continue to show a flat list with the flyout for hierarchy context for now. Full inline hierarchy while a view filter is applied is significantly more complex — we're committed to it, but it will take longer.
Both new controls will be highlighted via an in-product spotlight when you first land on the new timeline, so you won't need to go hunting for them.
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