The update from the Jira Cloud team was promising except that creating a support ticket is a horrible process. It is AI generated and when the button appears to create a ticket, nothing happens. I was hopeful to revert my view back but alas, doesn't look like they care to help after all.
Atlassian Team members are employees working across the company in a wide variety of roles.
July 6, 2026 edited
🟩 6 Jul 2026 — Update on the new Timeline experience: what's coming
Thank you to everyone who has shared feedback. I want to share what we're doing about it, but first, some context on why this change happened at all.
The new timeline was rebuilt from the ground up to unlock something teams have long asked for: full visibility of your work hierarchy, including subtasks.
For the first time, you can see your complete work breakdown — Epics, Stories, Tasks, and Subtasks — all in one place on the timeline. That required a fundamental architectural change, and we know that in making room for that, we disrupted some existing workflows in ways we didn't get right. We're actively fixing it in coming 2 weeks.
Our first step is to give you back control over what you see, reducing noise while keeping the full hierarchy available to those who want it.
Hide work items without Epic (standalone items) toggle: On by default, so the timeline opens clean, showing only work items that belong to an Epic, just like before. Turn it off whenever you want full visibility.
Hierarchy level control: Choose the top level of hierarchy shown on your timeline. Defaults to Epic (or equivalent), matching the old Software Timeline experience. This control only appears when your space has levels above Epic, so it won't add noise for teams that don't need it.
On filtering and hierarchy — here's what's coming and when:
Board-level filter (company-managed): Hierarchy is coming back. When your board-level filter is active, the timeline will respect your hierarchy settings and display work in the correct structure. This is actively being worked on.
View-level filter: When a view-level filter is active, the timeline will continue to show a flat list with the flyout for hierarchy context for now. Full inline hierarchy while a view filter is applied is significantly more complex — we're committed to it, but it will take longer.
Both new controls will be highlighted via an in-product spotlight when you first land on the new timeline, so you won't need to go hunting for them.
Atlassian Team members are employees working across the company in a wide variety of roles.
July 29, 2026 edited
30 Jul 2026 — The two new timeline view controls (Hierarchy level and Hide non-epic item controls) and board level filter hierarchy are now live!
We've begun opting affected customers back into the new timeline experience starting30 Jul 2026. If you were previously opted out, you may find yourself back on the new timeline shortly.
Hide work items without Epic (standalone items) toggle: On by default, so the timeline opens clean, showing only work items that belong to an Epic, just like before. Turn it off whenever you want full visibility.
Hierarchy level control: Choose the top level of hierarchy shown on your timeline. Defaults to Epic (or equivalent), matching the old Software Timeline experience. This control only appears when your space has levels above Epic, so it won't add noise for teams that don't need it.
Board-level filter (for company-managed timeline): When your board-level filter is active, the timeline will respect your hierarchy settings and display work in the correct structure.
If you're still experiencing issues or the new controls don't address your specific workflow, we'd love to hear from you. Your continued feedback is what helps us prioritise what to fix next. Please keep it coming in this ticket. Thank you again for your patience, we know this has been disruptive and we genuinely appreciate everyone who took the time to share their experience. 🙏
The fact that we can now have Hierarchy level control makes it useable again. Thanks for that.
I still fail to see the advantage of loosing the hierarchy for any quick filter. I don't want to assign start or due dates on stories months in advance, we have the epic level for longer term planning. So, it is quite a big disadvantage that the hierarchy is not preserved :-(
If I want a flat list I can use the normal list view.
Atlassian Team members are employees working across the company in a wide variety of roles.
August 5, 2026 edited
🟩 5 Aug 2026:Inline hierarchy layout when apply view level filter coming soon
We're currently working on inline hierarchy when filtering in Timeline view and expect to have it availablelater this quarter.
In this release, applying a view level filter will display results in aninline hierarchy layout — no more flat list with flyout modal. Please note that this release supportsEpic and Task levels (and their equivalents) only. Subtask-level results will not be included at this stage, and support for additional levels coming in future updates.
Thank you for your patience as we continue to improve your experience.
We'll share more as these ship. In the meantime, if your planning is being impacted right now — grab some time with me.
You can also follow and vote on the JAC ticket here: JRACLOUD-98720
Timeline is unusable now. It was already challenging not being able to drill down to see subtasks, but the timeline is functionally useless if I can't see the contents of an epic. I see the Aug 5 update but frankly removing key functionality and then agreeing to add something similar back 'later this quarter' is remarkably disruptive - I honestly don't know how I will run our sprint planning with this.
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