The requirement is such that if the issue is inactive in Status A for 14 days, it gets auto transitioned to Status B. Any suggestions please? Thanks in advance.
how do i manage users , under default "Jira software" my users get access to the user files , how do I restrict this from them?
It is possible to configure Tempo to send a daily reminder for users to log their time?
We want to implement HTTPS and SSL, and we have setup our test server. However after an upgrade, I noticed that we have to setup HTTPS and SSL all over again. Is it possible to copy and override the...
If an estimate change is made in Portfolio to a JIRA issue, it doesn't appear to be applied to the same issue in JIRA (and vice versa). Please advise.
I would like to create a new priority field that is automatically calculated from two other single dropdown fields or a single cascading dropdown field (whichever is easier). The two factors would be...
I'm getting this warning repeatedly in the servicedesk log file. I've tried deleting all events in service desk projects but the problem persists. Any idea how I can fix this? JSD 2.5.9 2015-11-23...
We are using a Kanban board and I have a user who cannot move stories up and down a column. I can't find a specific permission that would enable/disable this behavior. How can I fix this user's...
I'm using the Mail.Ru plugin and I'm trying to figure out the Shared Calendars feature. I shared the calendar with a group and assigned tasks to a member of that group. I can see the calendar in the ...
I started using the initialiser function in Scritprunner behaviours instead of our old method and it worked great for the first one I created. I however went to create a second one for somethin...
From an open issue, If I More -> Link -> Search for an issue -> Advanced Search and then put in a JQL query, it seems to only return a maximum of 10 results. Would others agree that th...
For about three days now, JIRA will not let me close incidents, even if permissions are given , I wonder if change in the application how to perform the closing of incidents .
We are using JIRA Service Desk 3.0 and have created several projects (each with his support email account so customer can create/comment issues by email) Now, we have found that when customer create...
...ou start the next/new sprint) Also, when closing the sprint, the pop-up states "XX issues were not closed and will be moved to the top of the backlog" (which is not true, as stories are closed, but t...
We have set the board to use Original time estimate e.g. in work hours, days and weeks. So how do I add estimation to the subtasks? I cannot do it during the subtask creation or when I edit ex...
How can i map my Test case to the Epic in JIRA when i import from Excel ?
This question is in reference to Atlassian Documentation: Managing versions In version 7 of JIRA, version configuraiton options do not appear for Kanban boards - how do I create one?
...iscussed the issue with Atlassian here https://support.atlassian.com/servicedesk/customer/portal/22/JSP-253730 but I don't think that is visible to the public so I will summarize below: I asked them about t...
Many of our reporters use mobile devices and have complained that they are unable to log an issue via a issue collector page. The screen does not resize properly. Is there another way we can do this ...
We are using JIRA for 500 users. We have a plan to use Confluence in addition for 100 users. Can we have different user number for JIRA and Confluence?
This question is in reference to Atlassian Documentation: Configuring global settings How can I configure the DUtch language?
This question is in reference to Atlassian Documentation: Installing JIRA Service Desk We installed the new "atlassian-jira-software-7.0.0-jira-7.0.0-x64" software and want to add the new JIRA Servi...
I am hosting JIRA on my own server and I have a licence for 500 users, Now If I go for any add-ons it shows me pricing for 500 users that is too high. I want to use that add-ons only for the lim...
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