Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Buenos días comunidad. Estoy intentado hacer una automatización que gatille con el cambio de los valores de "n" campos del issue. ¿ Hay alguna manera de que pueda crear u...
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Case: We defined few custom filed which are listed on screen. We would like to use default search to search also on this fileds. Example: ID (custom filed) with vaule 77000111&nb...
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I have a filter which allows me to report on the tickets raised, one of the items in there is the Reporter of the JIRA item, each Reporter is a Jira user, and the Jira Users are pull from our GSuite....
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Dear atlassian community, our customers use the service desk of Jira Service Management. Via the service desk they can send us requests or tickets if they want to communicate problems or news. Our c...
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How do you add product category and add an approver for drop down selection in JIRA SM?
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Hello, is it possible that users can see the status of the ticket without having an account? Greetings
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Hey there 👋, I want to use ScriptRunner, to add around 500 users to a certain group. I found a couple of tips from other users, but they all relate to Jira server How do I do this in Cloud? Than...
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We are currently intending to use Atlassian Service Desk to power both an internal helpdesk for IT/Facilities/Operations/Etc, and one public for our company's customers. Here is the target I want -...
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Hi, I have implemented the Incident and Access management in Jira Service Management (JSM) and everything is configured like Project Created. Issue types Schemas, Notifications, Workflows, workflo...
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Hi All, Can I attach Excel sheet to be as template in Jira request so the customer download the Excel sheet then fill it then upload it back and open request ?? thanks in advance
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Hi, In JSM How to Export workflow from one instance to Import into another Instance. is this possible in Jira if yes please help me out how to do the same. Thanks,
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Hi guys, I have a short question related to the view screen. We're using the time tracking tool from Jira. Unfortunately, the option is too far down on the view screen, as you can see: We ha...
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Hi, How can we identify that the agent use which transition, I have multiple transitions from one status to another status?
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Is there a way to measure the time our support resources have spent per cutomer in a service management project ?
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While a user is sending an email to our support email address, Is there a way we can prefill the contents of the email body with a template having field labels like Summary, Description, Urgency etc ?
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Hi there, Frustratingly you cannot add any attributes to Service that is pre-loaded in Assets, I would like to add an Approver. I have created another Object type that has a referenced object of th...
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Basically, we are wanting to keep our tickets up to date by providing proactive updates every 3 business days. Part 1: Can we build a JQL formatted to pull based on the last time and external commen...
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We have SLA set based on the severity of the request, and the clock starts when the request is in a certain status pauses when it's in a different status, and closes when it's completed, closed, etc....
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Hi, We are in Jira DC, We want to automate the system check , whenever upgrades are happen. Could atlassian suggest a tool that supports Jira. We are in Jira 8.20.11 System Check includes...
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We're looking at mitigating the recent security issue found with Atlassian products and a MITM attack. Suggestion from CloudSek say to administratively limit the amount of time a cookie can las...
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Some projects have an updated blue UI for the background. This is new. What gives?
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Hi, How to store SSL certificate in linux server for JIra service management? I received .pfx file what is the procedure to secure the session? Thanks. Regards, Saqib Dar
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Currently, there seems to be no way for customers to be automatically subscribed to all requests created for their organization in JSM. As a result, we have to tell the customer in the email notifica...
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Hello, Please we need help to affect for some users the role "organisation admin" We are blocked !! Thanks !!
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Hello, I think this should be a pretty clear Yes/No answer, and to my knowledge it's heavily leaning on the No side. I understand that you can send customers invites to create accounts, and it can b...
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