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Jira Service Management
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Hi their, We are setting up automated processes for Jira, we want to know if we can have Jira send a message into teams to a colleague directly, so it might send me a chat message to alert me of a...
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Dears, is there any way to create user report about active user in Jira , last access time ,...etc Iam using copy past to excel, is there any way to do
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The status query "open requests" returns more requests than expected. I would therefore like to adjust the status query accordingly.
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My task's issutype = Sub-bug. When i move to Sub-task, I get the error as seen in the first screenshot: But for example, once I move the task In QA sub-task, no error appears.
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How can I create a JQL query to search for multiple statuses in one project? Here are the sample statuses I want to search using JQL: Awaiting for Approval Waiting for approval Waiting for Appro...
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Hi, I've question about Jira automation, particularly filtering data from a webresponse. I've the following response in a smart value {{webResponse.body}}: { "props": [{ "prop": "AA", ...
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Hi, when BCC e-mailing the inked e-mail address to the JIRA project, it just doesn´t create an emailed request ticket as it should. Why? What is the reason behind and how to solve this issue?...
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I setup the Data Lake and connections to it - selecting to see ALL data from my Jira Service Management project, but am not seeing most of the tables that were referenced in the documentation: S...
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For a project if we are adding customers, will they be considered as a user and we have to pay them or is there any other standard.
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Greetings I'm creating the service desk of an IT department. The department currently has a generic email where all requests of all types are opened. I currently have the ticketing system linked ...
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Hello, Unfortunately, one ticket service we had with Halp was not migrated on Jira Service Management (Cloud) before the 4th Juner 2024. How may I resolve it as now, when I'm connec...
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Hi all, I'm pretty new to JSM so looking for a bit of help if possible. I've created a (user onboarding) form which (based on a drop down menu) changes the number of fields that are displayed. Thi...
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Hi, I would like to have additional custom filed in issue visible and clickable on customer portal. I would like to use it for some Automatisations. Is that possible?
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The question in better detail - I have a JSM Project that I have created with multiple request types available; i have an issue where instead of wanting to raise multiple change requests per customer...
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I don't want to see the configuration fields for "escalation policy" and "routing rule" on the right side of "Your Work" page. How can i deactivate these two fields?
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I'd like to start defining "SMART" or "SMARTER" projects in JIRA, which follow these conventions; https://en.wikipedia.org/wiki/SMART_criteria Do these Issue Type definitions or templates already e...
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Hi community! I hope you can help me with this request, if this is not the correct place. Please guide me, I am writing to request assistance with implementing an integration between...
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It appears that the only reports that you can show on a Dashboard are ones that you create on the dashboard with a gadget. Is there a good plug-in out there that allows you to place the report...
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When saving a custom field's data to the asset schema object, I need to check to make sure it does not already exist. The attribute is set to be unique. If the user tries to enter informa...
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Hi all, I am trying to setup Jira Asset to start using this and import our assets. Currently, we have Asset Discovery running daily, which gets for us valuable data. I had in mind to link discover...
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Hi all, Trying to show a metric between issues on 2 different projects in a given month. Any tips on how to achieve this? Thanks in advance! Project = [PROJECT_A] AND updatedDate>="2024-...
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Hi Atlassian Community, I need help creating an automation rule in Jira that transitions issues which have not been updated by the reporter in the last 4 business days. Here's the scenario: We hav...
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...nough, this is true. The user does not have any agent access to the service project. They cannot view the project, create issues, add comments, or edit things in any way. I was able to find a...
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I have an automation rule that when a specific field is updated that a comment is created stating " field has been updated, etc,etc". In the automation rule how do I indicate that I want that c...
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Hi community - asking if anyone has found an automation solution that removes non-company users from jira tickets. Problem Statement: We have tickets auto created via an email (approx. 2,00...
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| September 9, 2025 11:40 AM PDT | ||
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| July 24, 2025 12:26 PM PDT |