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Jira Service Management
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hi, I hope you are doing well i would like to ask if we can manage SLA in the free version. can you help me adjust SLA and manage my account or edit as per my requirements ? what is the cost o...
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Hi there! I need all the help the community can give me with this issue. I have an automation rule which works with a Webhook as a trigger. After that is triggered, it has to create an issue....
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I need to config alert and on call opsgenie for jira service management
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Hi everyone, is anyone here know how to create rules where my user fill up the due date in the ticket and automatically add the fill up due date in front my ticket summary? Example when user s...
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I had a lot of history of request to JIRA ticket service over 2 years. but I haven’t been able to access any of history since some point of time. Also, I can't view the requests I recently submitted....
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Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...
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We have a board in Jira that centralizes the security team's vulnerabilities. The other teams responsible for resolution have their individual boards. The idea here is, we want to link our securi...
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Is it possible to enable login-free portal without allowing auto-created user accounts? We already have email setup to auto-create accounts when our service desk project receives an email and it loo...
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In testing my portal setup, when I click on Help Center, I see the one I am building and the default help center. How can I hide the default help center?
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I'm trying to use a custom field in a virtual agent intent. I added/saved it but it's not displaying when testing. The custom field works when manually creating a ticket in the portal. Any insight o...
1,361 views 2 0 Deleted user July 22, 2024 -
In Opsgenie there is a no-one "user", does anyone know if you can add multiple no-one users? Use case: In the same rotation we have multiple shifts (think three 8-hour shifts in a ...
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All of a sudden, I get to see the last comment on top, from the user's perspective I had this configured to display all comments from old to new, with the detail that the recent entrances were visibl...
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Occasionally service tickets will come in and the reporter is listed as our support email address instead of the actual client's email address. Usually, I can find their email address within the tick...
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Hi all, We are trying to standardise our users in a single team with one Public Name (so SAFE Customer Support) but when we look at the customer portal, we are different colour icons. So one of us ...
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For some reason, our default satisfaction report shows 'OK' in the comment field, unless a reporter actually fills in a comment. If the customer doesn't fill in the field, I would expect ...
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Hi Atlassian community, I have had several time the requirement that for a Jira workflow there are two fields to be added to the SAME transition, but the second field shall only be shown depending o...
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Background, I have a Gmail account user that has alias set up so that I can have a different support address per customer. for example cust1.support@address.com and cust2.support@address.com with th...
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Hello people, I would like to have Auth0 as Identity Provider and Atlassian as Service Provider, so I can sign in into Jira with Auth0 account. I use Auth0 development environment and Atlas...
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I am creating a Java application that allows my customers to be redirected to my support portal to create and manage support requests. I want this redirection to be done automatically without needing...
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I am looking some experience on exition fuctionalities to work use Insight for application managment. Woudl some framework beeing développed to : - Visualiste graph with link between ...
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I have an incident request type which requires the submitter to choose which department(s) should be involved in the incident. Then through Jira automation, I'd like the associated department head(s)...
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Since I am Japanese, I use machine translation. I apologize if the English is difficult to understand. We would like to implement a webhook from the cloud version of JSM to an Ansible server...
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Hi all, I don't find a way to remove or hide the reporter field in the request form. If I access the "Raise a request page" as an Agent I want to remove or hide the "Raise this request on behalf ...
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I want to create an automation to move status following the parent status. In the board there are 3 types of issue Epic, Task, and Sub-Task. I already create rule like iamge below. But it does not wo...
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Hi Team, How do I configure the outgoing mail in JSM? I cannot see any screen visible in the settings system, and the outgoing mail option is not showing. Please let me know how to set up the outg...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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