Jira Service Management

Hi All, I have a requirement where i need to add multiple user directories. Is it possible to manage users for JIRA service desk for different project in same JIRA server ? Please let me know if yo...

• jira-service-desk
• jira-service-desk-server
• server

Hi,  I am trying to use my domain email address for the automated ticket logging using the support desk. Gmail however is displaying error that this is not a secure application. How do I ...

• jira-service-desk

I want to know how can I do something like this in jira service request ? I had 3 team in my jira : First team is just customer that can create request for second team. Second team is a team ...

• jira-service-desk
• jira-service-desk-server
• server

Hi I need to create a webform in the customer portal.  (Cloud) I need some ideas or suggestions to do it. thanks

• cloud
• jira-service-desk
• jira-service-desk-cloud

How do you set up inventory management system in Jira Service desk?

• jira-service-desk
• jira-service-desk-server
• server

In order to keep with our branding, we are using a web form to submit an email to the address used for Jira Service Desk.  It is sent using a From address that is at our company.  However, ...

• jira-service-desk

We are working with Jira Service Desk Server version.  In the Customer Portal,, I can search ONLY for requests that were created by me, even when I have the "Created by anyone" selected in the s...

• jira-service-desk

In the knowledgebase article it is mentioned that such states can only be achievied directly in the database. But why does some service desk states have "(No Category)" in the first place?...

• jira-service-desk
• jira-service-desk-server
• server

Hallo i am currently setting up a Service Desk Project, when i try to set up an Automation Rule i get the Error Message "The selected User has been deleted". And when i try to select a dif...

• automation
• cloud
• jira-service-desk

Hello All, I upgraded my Jira installation on CentOS and all appeared to go as planned. When I logged in I could see the Service Desk however the Project data was missing.   Upgraded from v7....

• jira-service-desk
• jira-administration

Under Setting up approvals, Users can pick their managers to approve the ticket, what will happen if they choose themselves as a manager in the user picker and approves it? Does JSD allows users...

• jira-service-desk

Hello, I have upgraded my JIRA Service Desk application to the 3.14.2 x64 version. After this upgrade to service wouldn't start anymore. The problem was that in tomcat8w.exe //ES//JIRAService...

• jira-service-desk
• jira-service-desk-server
• server

Hi Community, I have an request which I can´t solve. On premise I have: 2 customer portals with an indipendent confluence knowledge base Portal A - open for all Portal B - restricted (Group port...

• customer
• customer-portal
• hide
• jira-service-desk
• restriction
• +1 more tag...

Because I did not pay in the last month, the jira software I used could not use the jira I used on the team to which my email belongs. So I would like to use our team jira again, originally used by ...

• jira-service-desk

Hello, I try to copy the users from a group into a field with the Admin Toolbox for Jira. For this I use usersInGroup(string groupName) in the function "parsed text to field". When I add a group na...

• jira-service-desk

Need to understand the options for setting up simple ticket system for clients to reach an assigned support agent. This is for cluent website support.

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all - is anyone aware of a way to enable JIRA Service Desk Feedback (CSAT) only for specific agents, not everyone?  Cheers

• jira-service-desk
• jira-service-desk-server
• server

I want customers to only get an email when a comment is added. I also want customers to only see the comment in the email rather than the status the request has been changed to. Currently, our emai...

• jira-service-desk
• jira-service-desk-server
• server

Hey all. Thanks for any help you can give on this.  I'm trying to stop a request from being closed if the first response SLA is still running, meaning we haven't reached out to the reporter. I'...

• automation
• jira-service-desk
• jira-service-desk-server
• server
• validator

I know that the field contains values that start with "+" since i have seen these in broad search looking for field not empty.  However when I type: project = DFS AND created >= 2018-06-01 A...

• jira-service-desk
• jql
• search
• special-character

If I create a service desk project some of the statuses that are created have no category. This causes some of our filters to display service desk issues in such states where they are not expected o...

• jira-service-desk
• jira-service-desk-server
• server

I would like to add a role to Service Desk that allows internal personnel to view issues (mainly that are pulled from searches) without making them an Agent with the subsequent charge. They are not e...

• jira-service-desk

I am trying to create a group in JIRA which will allow a few users to admin the Service Desk part of our Atlassian Cloud portfolio. Is it possible to allow users admin access just to the service desk...

• jira-service-desk
• cloud
• jira-cloud

I was using the project role Service Desk collaborators to allow our developers to comment on JSD issues (internal comments) and view the issues. However they have no access to the Jira Service Desk...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Currently anyone can send  a request via the portal to our email address.  if we change that to customers my team adds to the project. Will the people already listed as service desk cu...

• jira-service-desk