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Spamfiler on incomming mails in servicedesk?

Changedriver Admin
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February 15, 2019

I am new on Jira

On our mailserver we have created a support@..  -mail alias

the hostingprovider sends a confirmation-mail to the destination, and I had expected that this mail would come as a serviceticket, but it do not.   

Are there a spamfiler where it might be caught or..?

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Changedriver Admin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2019

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