Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Good Morning! I have a field of type "Number Field" in jira service management for the requester to inform the phone number. However, the field puts (.) in the middle of the numbers. I need to someh...
-
Hello ;) I have A jira Desk with 2 Forms (form1 and form2) and 2 created "organisations" on it (ORG1 and ORG2). I need that ORG1 can only see the FORM1, and the ORG2 only see the FORM2 I c...
-
Como faço para atendentes conseguirem visualizar apenas chamados de suas filas de atendimento especifica atendente 1 - fila software atendente 2 - fila helpdesk atendente 3 - fila de terceiros &n...
-
I've got a escalate transition in JSM that brings up a pop up box to add a comment. Is it possible to auto-populate this comment with a question to make sure that is it is a valid escalation...
-
I'm tring to figure out the best practice for the gollowing use case: I'm giving support to a customer and I call him to solve the problem but I got no answer so I want to set up to a pending state ...
-
I would like to translate the following labels on Jira service Management. Where can I find them? is blocked by blocks is cloned by clones duplicates relates to
-
I've created a Object schema for licenses, so I can easily track the licenses that a user has assigned and its cost. I can get the list of the software and the cost with this: {{#lookupObjects}} ...
-
There is an issue https://jira.atlassian.com/browse/JSDCLOUD-2518 but it looks not very popular, unfortunately. Jira Service Management allows restarting SLA in the same issue and it is SL...
-
I've been trying to find out how to set custom status values on Jira Insight as seen in the screenshot below. Please assist me. Thank you.
-
Hello, We are about to try Jira Service Management. Well - currently we are unsure which version we may use later on in our production environment. But based this we will start with the free versi...
-
What if your customers want to edit a field in a request? Use Automation and Comments: Define keywords in automation and search for these keywords in the user comments. Create a rule with a trigge...
-
Hi, I'm interested in hearing what it takes to integrate a chatbot with Jira Service Management Cloud in to save agents' time. What chatbot have you used? What steps need to be taken? How long d...
-
Hello all, we try to create and automation rule with an else if, and we need to find the correct field which can used for any comment inisde a ticket? Please could you help me? Thank you very much...
-
Hello Community, hope you are all doing well. I have created a Jira automation to create incidents triggered by a webhook, also using smart values. The rule works; however, I want to add a step to s...
-
Hi I'm using jira service desk cloud version, but i can't see number of sub-task https://prnt.sc/4MfkiHwkGAKH How can i display number of sub-task just like this https://prnt.sc/MPecQ8QoeLyT Many...
-
Hi, I have scenario where I need to make certain attributes Read only so that user of Insight will not have permission to edit the value of that attribute.
-
We've been using the free cloud hosted Jira Service Management for about six months now, and we love it. We have 3 IT agents and about 200 users, so the license model works for us. However - I...
-
Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what ...
-
Hi, I had an idea (for my onboarding tickets) into my ITSM on Jira : - user create one ticket with a Form with a specific label (E.g onboarding) - It trigger an automation rule to crea...
-
n
-
I'm liking the new forms feature JSM, I created a form but how can I access the history of all data put into that form across the project? Let's say I have a form for an iphone request for e...
-
Hello, I'm currently using the Cloud free Jira Service Management and try to set it up before migrating our teams to this new tool. I'm clearly a newbie with Jira. I want to create an autom...
-
Hello There's new user joined company and I invited him as by adding his email id in user management. However, this time the new user hasn't received anything. I tried to resend in user manage...
-
Hello, I have the same problem reported by https://confluence.atlassian.com/jirakb/requests-not-visible-in-the-jira-service-management-customer-portal-777026993.html, that is, when I change the...
827 views 4 1 Deleted user February 17, 2022 -
Hi all, Looking to see if anyone is in the same boat in regard to reporting. We are a Managed Service Provider, and have a requirement to put together monthly reports for customers and...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 7m ago | ||
| 31m ago | ||
| Sunday | ||
| Tuesday | ||
| Tuesday |