Community resources
Community resources
Community resources
Jira Service Management
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We are not using Slack anymore and thus we would like to hide the Slack Messages field in requests. How to do that?
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I have little experience using APIs and Oauth, but so far every exampole ive found is either outdated or overcomplicated. However i managed to find the Atlassian-Python API wrapper on github which al...
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Where do I find the options associated with "Statistic Type"? I want to edit them - they are clearly custom field options but I do not where the associated screen is meant to be found (if this is the...
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Hi everyone, We are excited to announce that we’ll be updating the core user experience of Assets in Jira Service Management Cloud in the coming weeks. We’ve simplified the user interface and have ...
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From what I'm understanding there isn't a way to have a rule end and stop processing additional rules, correct? Like with Outlook rules where you have the option to 'stop processing more rules.' I h...
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We have OpsGenie set up so when our 3rd party partner has something to report, they e-mail the OpsGenie alert e-mail. An Alert is then created. Problem is when people "reply" to that e-mail ch...
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- opsgenie
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As I’ve gained technical experience over the years, one of the most common things I see in IT Ops and IT service desks is an affinity to rely on their favorite ITSM tools without evaluating the effic...
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I would like an issue submission form to be viewable by one client only, is that possible? It seems like I can only have global forms that all clients can access.
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Hi there, I was watching a video on problem management and saw a very handy panel in the video, but for the life of me I cannot see how to display it. I created a change with a service, complet...
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PagerDuty has an integration called DeadMansSnitch, which creates an alert when another alert is not firing. Is there anything related in OpsGenie? A basic use case, I have an alert that is always ...
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Historically, I'd follow something like this, where I'd change the notification scheme, close all the dead tickets, and put it back on track: https://community.atlassian.com/t5/Jira-Service-Mana...
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- opsgenie
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I have added a new rotation to an existing schedule. Looking at it in OpsGenie appears to go into August as intended, but subscribed calendar only shows until May 31st (2 months and 4 days from now) ...
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Hi Team, We added some pictures to the banner, but when we refresh the browser, for a second we can see a blue banner. We are unable to understand where it is picking up from. Can you please suggest...
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How can I remove the auto generated conference bridge when creating an incident and specifically from an incident template?
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One of my colleagues in Jira is receiving triple notifications on every help desk ticket submitted at our desk. We suggested she change her notifications from list view to group view and she does not...
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HI team, Link Agile Board - Jira (atlassian.net) not working from couple of days, it used to working before. Could you please check if any changes have been made yesterday by someone? Fo...
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I am trying to pull the information regarding where a ticket was transferred from/to for reporting purposes. I am using the Jira API within PowerBI and cannot find a field that specifies destination ...
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Hello community, I'm new here. Does anyone know if we can add an image to the forms? Thanks !!! Julieta !
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I am trying to use an Insight custom filed for the approval. I have my field Object schema and there are some attribute shown but do not know where they are set. I did import Jira Environment...
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Good afternoon. My question is, is it possible to prevent Jira users from raising new tickets by email, while allowing users to respond by email to a ticket notification? What we're looking t...
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Hi all, We use the built-in automation rule to transition an issue in JSM to in progress when a user comments on a closed ticket. This works fine however the automation changes the assignee field to...
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Hello, I created a custom Number field and want to supply into it the total number of hours logged within a current month. All seems to work (no failures) but the custom field always shows "None". ...
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Is there any screenshot demo for setting up the notification in Teams channel when there is updates in Trello? I have no idea where to type the call command as suggested here: https://support.at...
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Hi Community, Good Day! I am trying to fetch form customfield value but every time I am fetching it shows "-1". customfield is single select list. The form suppose to show value in the back...
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Estimados tengo un problema con la visualización de tickets de un cliente, me reporta que no puede ver sus tickets en la opción de solicitudes. Efectivamente me compartió su usuario y contraseña y no...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 19m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
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| February 10, 2025 9:06 AM PST |