Jira Service Management

In JIRA Service desk, we can provide a Field help description. In this description we can put some link in order to help the customer. If we put a link and the customer click on this, he lost ...

• Question
• jira-service-desk

We make custom software development for different companies, and I'd like my customers to access service desk portal to create support tickets, but I want for them to get a list of which software the...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible for Customers to update custom fields via the Portal of a request after it as been created. It only seems possible for them to add a comment or attachment when reviewing their open req...

• Question
• jira-service-desk

Hi, we got some errors in our permissions, is there any way to reset permission scheme and severity roles back to the standard settings?    Here is a precise declaration:  (In ...

• Question
• jira-service-desk

We are preparing to go live with Service Desk, and we are preparing the data recovery from an external Bug Tracker. The way we chose is using a csv file. We are facing this problem: retrieved data a...

• Question
• jira-service-desk

We have a service desk available to all our customers that is linked via both our web app and corp site. A large number of our users are in government offices with (very) strict limitations on their ...

• Question
• cloud
• internet-explorer
• jira-service-desk
• jira-service-desk-cloud

Is there a known compatibility issue with IE9? Our clients get a blank page when they click on the link to view the Customer Portal.

• Question
• cloud
• customer-portal
• jira-service-desk
• jira-service-desk-cloud

Unbenannt.PNG

• Question
• jira-service-desk

We want to be able to look at SLA’s across different Service Desk projects rather than one service desk at a time.  Can this be done?  We are open to using an Add-on.

• Question
• jira-service-desk
• report

Hi I need to be able to remove the ability for a comment and / or an attachment to be added to a closed / resolved issue when accessed through the customer portal. I understand the ability to add a...

• Question
• jira-service-desk

Is it possible to allow customers to resolve the issue? and how? I see the Atlassian support, customers can resolve the issue.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Using the default SD workflow, whenever I respond to the customer (either via the workflow button or the external comment form), the status is set to Waiting for Customer. Is there a way to prevent t...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I need to disable the customer portal link available in the JIRA service desk. Which module of JIRA service desk needs to be disabled to remove customer portal from JIRA service desk? Please...

• Question
• jira-service-desk

Where could I Change the Service Desk Customer - Portal Access security type ? Couldn't find it in roles ?

• Question
• jira-service-desk

Hi,   I have a bunch of forms that I have designed in JIRA service desk.  Some fields have multi selectable items either via selecting checkboxes or using the multiselect/dropdown options....

• Question
• forms
• jira-service-desk

Our team is currently using a 30-day trial of JIRA Service Desk to see if it can help us to provide better visibility into our product development with our customers and developers.Our desired workfl...

• Question
• jira-service-desk

Hi, where can i find the Service Desk E-Mail Templates (Server Version)? I would change the Welcome Message ....   Bye Steve

• Question
• jira-service-desk

I'd like to setup a Kanban board for our support team that integrates all the different service desks. The Kanban board should be organized by queries that check the SLA. Is this possible? Can I cre...

• Question
• jira-service-desk

Now that Confluence Questions can be restricted to a particular Confluence Space, is it possible to get its content in the search results for JIRA Service Desk in the Customer Portal?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We have a trial version of JIRA ServiceDesk 2.3.0 and we are trying to set up a workflow. We have steg (transistion) which we call "Assign to 2nd Line". This step opens a screen with the "respon...

• Question
• jira-service-desk

Hi, We have a trial version of JIRA ServiceDesk 2.3.0. I have read this article on how to change status names https://confluence.atlassian.com/display/Cloud/Setting+up+request+types. However, all fi...

• Question
• jira-service-desk

At our company we want to use Service Desk for our internal customers (inter departmental services) and for our external customers. We want to prevent our external customer to see all Service Desks f...

• Question
• jira-service-desk

My question is about Service Desk licenses.  I have an on-site installation of JIRA with 500 user licenses.  I would like to add the Service Desk add-on for our support desk, but it's not c...

• Question
• jira-service-desk

When customers view their requests, there are many fields they want to see which aren't in their "My Requests" list, which makes it hard for them to do internal reporting. How can I add the followin...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Everything that I have read on line tells me that customers who login to service desk do not use a JIRA license yet I can't seem to create an account for a customer which does not use a license?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud