Jira Service Management

I don't have a people tab, just "customers". no option to add collaborators.  i'm on jira cloud.  I have added all developers as customers to give them the possibility to report bugs thro...

• Question
• jira
• jira-service-desk
• user-management

We are following the ITSM methodology in our JIRA Service Desk. Our customers must etner Urgency and Impact and we will calculate Priority but we then need to show Urgency, Impact and Priority in the...

• Question
• jira-service-desk
• itsm
• priority

I'm trying to get an "Organizations" field and a "Request Type" field to appear on my Create Issue screen. As you see below, the fields are not appearing on the Create Issue screen and they are not ...

• Question
• jira-service-desk

We recently installed JIRA Service Desk on top of our existing JIRA Software. All on server. In the Admin Tool of JIRA Service Desk projects, there are no visible menu options for the following: R...

• Question
• jira-service-desk

Hey, As Service Desk automation doesn't allow setting a custom field we're setting a Label instead and then using a post function script to set the field based on the Label. We've been using the Lab...

• Question
• jira-service-desk
• label
• post-function

Hi I am setting up Jira Service Desk for RNIB and need help with setting up queues. We have the default queues, however need to create queues so we can assign queues to engineers, however in our cu...

• Question
• jira-service-desk

Can you add Custom field variables to the customer notification or is it just the listed fields in the drop down? Thanks!

• Question
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, We created an issue in jira, when the ticket has been updated I want to resolve the issue automatically. But I cann't identify the issue updated option in jira automation for state transistion. ...

• Question
• jira-service-desk

in jira service desk we have set up the queues for each of the teams in the business but have not found a way to assign a ticket to a team instead of an individual. the process we run is an incident...

• Question
• jira-service-desk
• assign
• jira
• team

What is the best practice setting up service dest for multiple products? We decided to create a separate project for every product. Afterwards we discovered that support email h...

• Question
• jira-service-desk

Hi, I just activated the trial version  of JIRA Service Desk in my JIRA cloud site. Unfortunately when I setup my email for JIRA Service Desk, I encountered this error message: Unfortunately J...

• Question
• jira-service-desk

How do you see who a ticket is assigned to in the customer portal

• Question
• jira-service-desk

When an End Suer creates a ticket they cannot see who it is assigned to. From teh picture, you can see all the information except who its assigned to.  The only way is to open the ticket.  ...

• Question
• jira-service-desk

Hi, I just found out that a lot of emails did not get processed correctly into service desk requests. I found out here that the SentFromJIRAMailFilter is always active. the "X-JIRA-Fingerprint" Hea...

• Question
• jira-service-desk

Is it only possible to see agent's rating when we go to the report page, but it could be good for the agent to receive a message.

• Question
• customer-satisfaction
• jira-service-desk

Hi, I am working on a service desk customer portal, that requires to hide the create button for certain request types. I am thinking I could use some JS code with script runner to check the service ...

• Question
• javascript
• jira-service-desk
• scriptrunner

I have customized the Workflow Statuses for the for my request types.  I am trying to run an Excel Export of issues for that request type that include both the ticket status and the Customer Sta...

• Question
• export
• jira-service-desk

I want to use service desk for my internal customers, i.e. not publicly accessible, so that they can log in and create requests. I also want to create a knowledge base for my service desk that my in...

• Question
• confluence-cloud
• jira-service-desk

I want to show all of the Service Desk projects when someone logs into Service desk and I do not want to show the 'Most Popular' ones.

• Question
• jira-service-desk

I have created a service desk project for my client. When the client creates a new request from help center I don't get an email notification.

• Question
• jira-service-desk

when I run a query w/ the Time to resoultion column displayed I observe that some issues have blank in the column. However, if i open the issue in in issue view the SLA time exists. Anyone else expe...

• Question
• jira-service-desk
• time-to-resolution

I have plugin that implements multivalue customfield. When i try set it preset value. it causes NPE with stack ncaught exception thrown by REST service: null java.lang.NullPointerException at scala...

• Question
• custom-field
• developer
• jira-service-desk

Hi, I'm looking at authenticating our Service Desk customers via SAML SSO against our IdP. I was looking at the documentation on this page: https://confluence.atlassian.com/cloud/saml-single-sign-...

• Question
• domain
• saml
• sso

In a service request with approval, I want to add a custom field that is a list of checkboxes associated with applications a customer requests access to?  How?

• Question
• jira-service-desk

Hi, I am currently testing out Jira Servicedesk and I'm trying to setup a change process for us. I've created a custom workflow based upon the default. From creation, the issue moves to awaiting ap...

• Question
• addon-com.googlecode.jira-suite-utilities
• jira-service-desk